We are seeking a dedicated and experienced Technology Resilience Specialist to help maintain and enhance our established resilience program, focusing on business continuity, technology resilience, and crisis management. This role plays a critical part in ensuring our organization can effectively respond to disruptions while maintaining the integrity of our operations.

• Bachelor's Degree in a relevant technology or business field desirable
• Must have IT background and working knowledge on IT Technologies and contemporary tools
• Prefer candidate with a minimum of 5 years’ experience in IT Incident Management/Problem Process/Change Management operations
• Prefer candidate with 5 years’ experience in Disaster Recovery/Business Continuity Planning in a large enterprise environment
• Prefer candidate with hands-on experience in IT Infrastructure services management
• Demonstrate ability to manage medium to large scale projects
• Possesses an understanding of disaster recovery/ business continuity methodologies
• Experience working with external partners/vendors, customers and data providers

WE VALUE

• ITIL, DRI, BCI & PMP certification

• Experience with MS Office, Project Management, Service Now, Agile and Waterfall techniques

• Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision.

• Ability to prioritize, influence and work with cross-functional global teams

• Knowledge of IT process development and implementation and experience in project management tools and techniques

• Ability to foster good relationships, work independently and in collaboration with global teams

• Support establishment of Technology Resilience plans and ensure they are exercised for business-critical assets/services to proactively identify risk and prepare resilience/contingency plan(s) to support any disaster.

• Contribute to the Corp Operational Resilience to advance solid Technology Resilience strategy in support of businesses and corporate needs.

• Serve as SME for HGS Technology Resilience Compliance program and ensure adherence to Technology Resilience standard requirements

• Responsible to identify improvement opportunities in Technology Resilience Compliance program from people, process, technology and drive mitigation.

• Maintain regular communication with the IT business leaders, educating application Service Owners about current, changing, and/or recommended requirements to support program.

• Provide regular guidance and training to Technology Resilience Compliance experts to ensure consistency in process execution and better-quality results.

• Participate in Technology Resilience training program and ensure regular awareness across organization

• Work closely with Operational Resilience leaders, BISO’s and IT to support efforts tied to Technology Resilience in case of any major event or incident.

• Risk identification and change management tied to Technology Resilience Program