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Honeywell
Honeywell

The future is what we make it.

Cust Exp Specialist

RoleOperations
LevelMid Level
LocationTianjin, China
WorkOn-site
TypeFull-time
Posted2 months ago
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Required skills

Customer Service

  • Fluent in English and Korean; Japanese language skills (oral and written) are a plus.
  • Strong organizational skills with a high level of self‑motivation and adaptability in a fast‑changing environment.
  • Customer‑focused mindset with the ability to work effectively with diverse global customers.

Proficient in Microsoft Office; knowledge of SAP is an advantage.

  • ales Order Entry

  • Ensure gooddocument control

  • Customer orderprocessing in SAP

  • Generate standard sales orders.

  • Follow the credit approval process

  • Order Acknowledgment

  • Follow up the production progress by customer’s delivery schedule

  • Contract management

  • Responsible for both internal & external customers for any relatedorder issue

  • Reports Tracking maintenance

  • Daily Booking, Revenue, Inventory, Backlog Report

  • Weekly Open Order Report

  • Weekly Backlog Revenue Forecasting Planning

  • Monthly Performance Report

  • Customer Connect Program

  • Complete the training on time and actively utilize it in futurecustomer service delivery

  • Achieve the differential customer service SLA

  • Increase customer interaction per regularMOS

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About Honeywell

Honeywell

Honeywell

Public

Honeywell International Inc. is an American publicly traded, multinational conglomerate corporation headquartered in Charlotte, North Carolina. It primarily operates in four areas of business: aerospace, building automation, industrial automation, and energy and sustainability solutions (ESS).

10,001+

Employees

Charlotte

Headquarters

$130B

Valuation

Reviews

10 reviews

3.7

10 reviews

Work-life balance

4.2

Compensation

2.8

Culture

3.9

Career

2.7

Management

3.1

65%

Recommend to a friend

Pros

Good work-life balance

Great benefits and job security

Collaborative and friendly environment

Cons

Low or uncompetitive compensation

Poor management and communication

Limited growth opportunities

Salary Ranges

655 data points

Mid/L4

Senior/L5

VP

Director

Mid/L4 · Field Operations Manager

1 reports

$179,400

total per year

Base

$138,000

Stock

-

Bonus

-

$179,400

$179,400

Interview experience

3 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Offer rate

33%

Experience

Positive 0%

Neutral 33%

Negative 67%

Interview process

1

Application Review

2

Recruiter Screen

3

Technical Interview

4

Assessment/Testing

5

Final Interview

6

Offer

Common questions

Technical Knowledge

Behavioral/STAR

Past Experience

Problem Solving

Culture Fit