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Experience Customer Training Professional (m/f/d)

Honeywell

Experience Customer Training Professional (m/f/d)

Honeywell

Ratingen, Nordrhein-Westfalen, Germany, DE

·

On-site

·

Full-time

·

2mo ago

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

**Honeywell Building Automation **is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

We are looking for an Experienced Customer Training Professional who will provide technical product training to employees, partners, distributors, and end users on:

  • Saia Burgess Controls (SBC) – Building Management Systems (BMS)

  • Centraline – Building Management Systems (BMS)

  • Niagara – Building Management Systems (BMS)

Responsibilities:

  • Set up structured training schedules, on a quarterly cycle, to be carried out within the assigned region.

  • Attend the relevant train the trainer programmes with the associated resources

  • Keep records of all trained participants along with up-to-date contact details that can be used on tech calls and bulletins etc. using the MYHBU LMS platform.

  • Ensure that regular training updates are carried out in conjunction with engineering & offering management.

  • Liaise with sales, offering and technical support to ensure that training demands are addressed appropriately, promptly and that up-to-date information is passed to attendees.

  • Verify and test new products/software releases prior to release and ensure that all training programs are updated to reflect the latest product lines.

  • Keep in contact with key customers through sales to ascertain their training needs, review training requirements and make sure that they are fully conversant with the company’s latest products that are relevant to them.

Geographic Scope & Travel Requirements:

  • Scope: Germany/Switzerland/Austria & Northern Europe

  • Travel Requirement – 10% of the time

Candidate Profile:

  • German and English fluency mandatory

  • Technical Diploma or in lieu of a diploma, 5 or more years of relevant experience.

  • 5 years working experience as a trainer, technical support engineer or technician in Building Management Systems (BMS)

  • 5+ Years’ experience in the Installation / Configuration / Programming of Building Management Systems (BMS)

Technical Skills: Building Management Systems

  • Saia Burgess Controls (SBC) (Beneficial)

  • Centraline by Honeywell Experience (Beneficial)

  • Niagara (Beneficial)

Our Benefits:

  • Thorough introduction at a leading global company

  • Versatile area of responsibility and excellent career prospects

  • Working with latest technology and tools

  • Flexible and modern working environment with individual development and training opportunities

  • Culture, that fosters inclusion, diversity and innovation in an international work environment

  • A well-coordinated, collegial and motivated team

  • Option for a company car for private use (according to company policies)

  • An attractive salary and vacation package

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#The Future Is

What WeMake It:

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About Honeywell

Honeywell

Honeywell

Public

The future is what we make it.

10000+

Employees

Charlotte

Headquarters

Reviews

3.2

4 reviews

Work Life Balance

3.5

Compensation

4.0

Culture

4.0

Career

3.0

Management

2.5

Pros

Good team and helpful colleagues

Fair pay and good benefits

Training and resources available

Cons

Limited job progression

Old boys club culture

High expectations with unclear answers

Salary Ranges

1,391 data points

Mid/L4

Mid/L4 · Account Manager II

1 reports

$111,435

total / year

Base

$96,900

Stock

-

Bonus

-

$111,435

$111,435

Interview Experience

4 interviews

Difficulty

2.5

/ 5

Duration

14-28 weeks

Offer Rate

25%

Experience

Positive 0%

Neutral 75%

Negative 25%

Interview Process

1

Application Review

2

Recruiter Screen

3

Technical Phone Screen

4

Hiring Manager Interview

5

Panel Interview

6

Online Assessment

7

Offer

Common Questions

Technical Knowledge

Behavioral/STAR

Past Experience

Coding/Algorithm

Culture Fit