As a Customer Experience Professional here at Honeywell, you will play a vital role in ensuring exceptional customer interactions and driving customer satisfaction. You will work closely with cross-functional teams to develop and implement customer-centric strategies, optimize the end-to-end customer journey, and enhance the overall customer experience. Your expertise in customer experience management will contribute to our reputation as a customer-centric organization and drive business growth.

You will report directly to our Manager and you’ll work out of our San Luis Potosi, Mexico location on a Hybrid work schedule.

In this role, you will impact customer satisfaction and loyalty by ensuring that their needs and expectations are met, ultimately contributing to the success of Honeywell's operations.

YOU MUST HAVE

• 3+ years’ experience in a Customer Services or related field.
• Strong organization skills.
• Experience working in a customer-facing role.
• Good knowledge of Salesforce applications.
• Good knowledge of Oracle ERP application.
• Excell Knowledge
• Reporting and Analytical Skills
• Attention to Detail

WE VALUE

• Bachelor’s Degree in a relevant field.
• 2+ years of experience in customer service or related roles.
• Understanding of how different functions in the organization interact.
• Knowledge of the main objectives of commercial activity.

• Provides support to the teams in the Back Office administrative office and represents the additional interface with internal clients and external ones when necessary.
• Takes professional initiative on administrative tasks and coordinates with local offices for tasks that cannot be done remotely.
• Works as part of the team, involved in processes, from one end to the other, and contributes to the team's results.
• Serve as the primary point of contact for customers, ensuring inquiries and issues are resolved promptly to maintain high satisfaction.
• Resolve complex inquiries and technical issues, collaborating with internal teams to deliver timely and effective solutions.
• Monitor and improve customer experience processes, using data and KPIs to identify trends and implement improvements.
• Coordinate with internal departments and external partners, ensuring smooth operations and resolving disputes efficiently.
• Act as a change agent, recommending process enhancements, training team members, and leveraging tools like CRM systems to optimize engagement