We have an opportunity for an Inside Sales Representative II to join us at Honeywell, in Bucharest, where you will be responsible for direct revenue generation through contract renewal sales and contract sale leads. Responsible for daily support of customer accounts, including on-going communication within, but not limited to, the assigned account portfolio. Accountable for the company’s service process image in the eyes of the customer, by providing the highest level of satisfaction, professionalism and involvement when engaging in their requests, concerns and issues.

This is a hybrid role, 3 days at the office and 2 days work from home model.

Key responsibilities

• Preparing the renewal quotations (offers) and sending them to the designated customer contacts, 90 days prior to the ongoing contract expiration date.
• Provide renewal quote revisions upon customer request, when in compliance with company policies and terms and conditions.
• Prepare and provide to the requester quotes for units with no previous service coverage (Post Sale quotes) following the specific procedure.
• Providing additional discounts may be needed and offered.
• Reviewing and verifying Purchase Orders received from the customer and the Billing Department, in order to match with the renewal quotes prior to contract activation and invoicing. This requires checking the service coverage, timeframes, pricing, account payment terms and signatures.
• Provide and maintain the highest level of customer satisfaction, utilizing problem solving skills to bring resolution to all requests/inquiries/complaints.
• Provide customers with requested reports and information by email or telephone in a timely and professional manner.
• Inform customers about changes, product and coverage discontinuity or availability, as well as additional information that may be of use, such as warranty term information and agreement terms and conditions.
• Provide assistance to the Sales Team, Channel Business Managers and Territory Account Manager, upon request or by bringing to their attention business or account related details.
• Drive maximum customer satisfaction and identify/drive product expansion opportunities via high value relationship with the customer
• Performs other related duties as assigned to ensure efficient operation of the department.

Key skills and qualifications

• Bachelor’s degree or equivalent
• Inside Sales or equivalent background
• Excellent Word, Excel and PowerPoint skills
• Proficient English Speakers
• Excellent Interpersonal and communication Skills

Our offer

• 3 days from office, 2 days from home hybrid work arrangement to support your work-life balance
• Competitive Salary regularly increased based on your performance
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• We provide meal vouchers
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
• Medical Insurance Plan paid by the company
• Christmas and Easter bonuses
• Recognition & referral bonus programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms (Udemy) to continue to expand your skills
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Assistance Program
• Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
• Access Integrity line
• Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment
• Fresh fruit days in the office

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us nowand be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

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