Sr HR Generalist

Reporting Line

Reports to: Director HR Advisory (APAC)

Location: Bangalore, India

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum 5 years of experience as an HR Business Partner (HRBP) and/or HR Generalist, supporting managers and employees across multiple functions and business groups.
• Demonstrated experience working in a matrixed HR organization and collaborating with multiple stakeholders, including HR Shared Services, HR Centers of Excellence (Co Es), Talent Acquisition, and business leaders.
• Strong understanding of Indian employment laws and HR practices.
• Experience working in a regional or multi-country HR environment preferred.
• Experience with HR systems and analytics platforms.
• Preferred experience partnering with leaders and managers from diverse functions, including Commercial (Technical Sales, Pre-Sales, Sales Support), Engineering, Project Management, Operations, and other business functions.
• Strong capability to influence, coach, and advise managers at different organizational levels on employee relations, performance management, workforce planning, and organizational effectiveness.

Key Skills & Competencies

• Strong stakeholder management and consulting skills
• Excellent coaching and influencing capability
• Strong communication and interpersonal skills
• Analytical and data-driven mindset
• Ability to manage multiple priorities and work in a fast-paced environment
• High level of integrity, professionalism, and business acumen

Key Responsibilities

• Enable and drive adoption of HR systems (e.g., HCM, HR Direct) and promote manager self-service capability.
• Act as primary HR advisor to managers, providing guidance on employee relations, policy interpretation, performance management, and workforce planning.
• Coach and upskill managers to enhance their capability in managing teams, including performance conversations, engagement, and development planning.
• Provide advisory support in performance management processes including goal setting, performance reviews, and Performance Improvement Plans (PIP).
• Partner with Talent Acquisition to expedite hiring processes, including position validation, offer alignment, and escalation management.
• Monitor HR metrics and insights to identify trends, risks, and improvement opportunities, and provide recommendations to the business.
• Serve as escalation point for complex HR issues and collaborate with HR Services and Co Es to ensure timely resolution.
• Support employee relations matters and investigations, ensuring fair, compliant, and consistent outcomes.
• Work closely with regional HR and CoE teams to execute critical HR assignments and ensure consistency and alignment of HR practices.
• Drive continuous improvement initiatives to simplify HR processes, enhance user experience, and increase operational efficiency.

Success Metrics (KPIs)

• Manager self-service adoption rate
• Cycle completion rates for performance management (HPD/PDS etc.)
• Reduction in HR escalations due to improved manager capability
• Employee relations case resolution effectively and within scope of authority
• Hiring process efficiency (time-to-fill support and escalation handling)
• Stakeholder satisfaction scores (manager feedback)