Overview:

As a Technical Support Engineer, you will be responsible for delivering technical support for access and video products of LenelS2 to the Value Added Resellers (authorized partners) and End-Customers of our area of coverage in Europe, Middle-East and Africa.

As a team-player you work together with your colleagues to optimize security solutions to our customers and you accelerate/anticipate on problem solving.

Qualifications / Requirements

• Engineering degree Bac+4 or equivalent
• Fluent English mandatory
• Experience in support or technical consultancy function.
• Professional experience of IP network.
• Preferably, a relevant experience in the Electronic Security sector.
• A solid knowledge of databases and Linux operating systems.
• Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature.
• Strong capacity to work in a team and to handle situations with Customers that could be potentially tensed.
• Weekend support (once a month full weekend)

Desired characteristic

• A high degree of initiative and willingness to take ownership of issues.
• Ability to learn and develop continuously as new products introduced.
• Ability to work with competing demands in a small multi-discipline team.
• Good documentation and communication skills.

Our offer includes:

• Working with a highly talented development team
• Friendly working atmosphere
• Flexible working hours
• Competitive salary
• The ability to advance within Honeywell
• Private medical care
• Pension plan with life insurance
• Participation in sport activities

This position may require occasional international travel (up to 5%); typically, individual trips of short duration (1-5 days).

Job Responsibilities:

• The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – Linux based).
• Manage and prioritize requests.
• On time resolution of complaints.
• Provide expertise on complex application issues.
• Work with a centralized Call Management database on a daily basis.
• Site & customer technical visits for product related activities.
• Cross-functional responsibility to resolve technical issues (software and hardware) with our R&D departments, PM teams.
• Build up a Knowledge Base of known applications and bug issues.
• Ensure a good and professional communication flow with Carrier Technical teams over the phone and via e-mail