Overview:

As a Technical Support Engineer, you will be responsible for delivering technical support for access and video products of LenelS2 to the Value Added Resellers (authorized partners) and End-Customers of our area of coverage in Europe, Middle-East and Africa.
As a team-player you work together with your colleagues to optimize security solutions to our customers and you accelerate/anticipate on problem solving.
Qualifications / Requirements Engineering degree Bac+4 or equivalent Fluent English mandatory Experience in support or technical consultancy function. Professional experience of IP network.Preferably, a relevant experience in the Electronic Security sector.A solid knowledge of databases and Linux operating systems.Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature.Strong capacity to work in a team and to handle situations with Customers that could be potentially tensed.Weekend support (once a month full weekend)Desired characteristicA high degree of initiative and willingness to take ownership of issues.Ability to learn and develop continuously as new products introduced.Ability to work with competing demands in a small multi-discipline team.Good documentation and communication skills.Our offer includes:Working with a highly talented development team Friendly working atmosphere Flexible working hours Competitive salary The ability to advance within Honeywell Private medical care Pension plan with life insurance Participation in sport activities This position may require occasional international travel (up to 5%); typically, individual trips of short duration (1-5 days).
Job Responsibilities:The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – Linux based). Manage and prioritize requests.On time resolution of complaints.Provide expertise on complex application issues.Work with a centralized Call Management database on a daily basis.Site & customer technical visits for product related activities.Cross-functional responsibility to resolve technical issues (software and hardware) with our R&D departments, PM teams.Build up a Knowledge Base of known applications and bug issues.Ensure a good and professional communication flow with Carrier Technical teams over the phone and via e-mail