As a Senior Customer Experience Specialist (French Speaker) here at Honeywell Building Automation, you will play a critical role in delivering exceptional customer service and ensuring customer satisfaction.
Your fluency in English will be essential in effectively communicating with our English-speaking customers and providing them with a seamless experience. You will report directly to our Customer Experience Supervisor and you'll work out of our Katowice, Poland location on a hybrid work schedule (3+2).
In this role, you will have a direct impact on the overall customer experience and contribute to the success of our business by building strong relationships with our customers and ensuring their needs are met.
Fluency in English and French (min. C1)Previous experience in a customer service or customer support role Strong communication and interpersonal skills Excellent problem-solving abilities Ability to work effectively in a fast-paced and dynamic environment Knowledge of CRM systems and customer support tools (nice to have) Our Offer:Comprehensive induction, ongoing training and development to set you up for success Company subsidized medical care, life insurance, multi-sports card, bravo recognition program In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop Cross-functional exposure & opportunity to become a Subject Matter Expert (SME) to ensure you gain multilevel competences Company paid pension contribution (PPK) to help you plan for the future  We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!#Future Shaper
Provide exceptional customer support and resolve customer inquiries and issues in a timely manner Communicate effectively with English-speaking customers, ensuring clear and accurate information is provided Collaborate with cross-functional teams to address customer needs and ensure a seamless customer experience Identify opportunities for process improvements and contribute to the development of best practices Maintain accurate records of customer interactions and update customer profiles as needed