【Gajoen Tokyo】F&B アウトレットスーパーバイザー

アウトレットスーパーバイザーを募集します。レストランは、オールデーダイニング、日本料理、中国料理、イタリアンがあります。レストランにおける日々のオペレーションを管理し、高品質なサービスの提供、チームの指導、そしてコスト管理を通じて、収益の最大化を担うポジションです。

■ 主な業務内容

【ゲストサービス】

• 常にお客様視点に立ったサービスの提供
• お客様のご案内、メニュー説明、提案
• クレームやリクエストへの迅速な対応
• 他施設や観光情報のご案内

【オペレーション管理】

• レストランの開店準備および各時間帯（朝・昼・夜）の運営管理
• 予約状況の確認およびテーブル管理
• 店内の清掃・衛生管理の徹底
• キッチン・バーとの連携

【チームマネジメント】

• シフト中のスタッフ指導・監督
• ブリーフィング・引継ぎの実施
• 新人トレーニングおよびOJT
• パフォーマンスフィードバックの提供

【コスト・労務管理】

• 売上に応じた人員配置（シフト管理）
• 人件費コントロール
• オペレーション効率の改善

【商品・ブランド理解】

• メニューおよびアレルギー情報の理解
• ホテル内施設の知識習得とプロモーション

We are seeking an Outlet Supervisor to oversee multiple dining outlets, including all-day dining, Japanese, Chinese, and Italian restaurants. This role is responsible for managing daily restaurant operations, delivering high-quality service, leading the team, and maximizing profitability through effective cost control.

Key Responsibilities

Guest Service

• Deliver service with a strong customer-focused mindset at all times
• Welcome guests, provide menu explanations, and make appropriate recommendations
• Respond promptly and effectively to guest requests and complaints
• Provide information about hotel facilities and local attractions

Operations Management

• Oversee restaurant opening preparations and manage operations across all service periods (breakfast, lunch, and dinner)
• Monitor reservations and manage table allocation efficiently
• Ensure cleanliness and hygiene standards are consistently maintained
• Coordinate closely with kitchen and bar teams

Team Management

• Supervise and guide team members during shifts
• Conduct shift briefings and handovers
• Provide training for new team members and on-the-job coaching
• Offer regular performance feedback to team members

Cost & Labor Management

• Manage staffing levels in line with business demand (shift scheduling)
• Control labor costs effectively
• Drive improvements in operational efficiency

Product & Brand Knowledge

• Maintain strong knowledge of menu items, including dietary and allergy information
• Promote hotel facilities and services to guests

!|!!!

■ 応募要件

• レストランやホテルでのサービス経験
• チームリーダーまたはスーパーバイザー経験歓迎
• 高いコミュニケーション能力
• お客様志向とホスピタリティマインド
• 基本的なPCスキル
• 英語力あれば尚可

Requirements

• Experience in restaurant or hotel service
• Team leader or supervisory experience preferred
• Strong communication skills
• Customer-focused mindset and passion for hospitality
• Basic computer skills
• English proficiency is a plus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

!|!!!

■ 応募要件

• レストランやホテルでのサービス経験
• チームリーダーまたはスーパーバイザー経験歓迎
• 高いコミュニケーション能力
• お客様志向とホスピタリティマインド
• 基本的なPCスキル
• 英語力あれば尚可

Requirements

• Experience in restaurant or hotel service
• Team leader or supervisory experience preferred
• Strong communication skills
• Customer-focused mindset and passion for hospitality
• Basic computer skills
• English proficiency is a plus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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