Housekeeping Team Leader - DoubleTree by Hilton Shah Alam i-City

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will supervise and motivate a team of housekeeping staff, oversee daily housekeeping operations, and ensure all housekeeping processes meet the hotel’s high standards of cleanliness. As a Housekeeping Team Leader, you’re not just supervising daily housekeeping operations– you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Minimum 3 years of experience in a supervisory role within the hospitality industry
• Familiarity with various housekeeping equipment's and cleaning techniques.
• A keen eye for quality and precision in room cleaning services.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent Communication Skills: Effective interpersonal skills to interact with staff and management.

Here’s what you’ll do during a typical day:

• Supervise day-to-day housekeeping team operations:

Lead, train, and oversee rooms and floor team members to maintain a consistent room cleanliness.

• Monitor quality and efficiency:

Track rooms cleanliness quality, inventory levels, pantry area and production reports, ensuring timely room readiness.

• Optimize productivity:

Assign rooms, machinery, equipment, and work areas while maintaining productivity records, including hourly production metrics