Hilton Minneapolis is located in the heart of downtown, directly connected via covered skyways to the Minneapolis Convention Center and Orchestra Hall. This prime location makes it an ideal destination for events, conferences, and group travel in the city.

The Senior Event Manager joining the team will be responsible for detailing large group business, including guest rooms, meeting space, and food and beverage components.

What will I be doing?

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.

What are we looking for?

• Minimum of 2+ years of experience in event management or conference services
• Flexible scheduling based on groups in house

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hotel event management experience
• Experience managing large group events
• Knowledge of hotel property management systems, preferably Delphi.fdc

Salary range: $60,000 - $70,000 dependent upon experience in hospitality and experience managing large events

Benefits:

When you join the Hilton family, you’ll enjoy outstanding career opportunities and exceptional benefits that can enhance all aspects of your life:

What we offer:

• Access to your pay when you need it through Daily Pay (Based on hotel)

• Choose from multiple health care coverage options at 90 days

• Complimentary Team Member meals

• 401(k) plan and company match

• Hilton stock purchase plan

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

• Go Hilton travel discount program

• Best-in-Class Paid Time Off (PTO)

• Inclusive family-building and fertility benefits

• Expanded bereavement leave

• Adoption Assistance program

• Supportive parental leave

• Mental wellbeing support

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Please note, benefits may vary depending on the classification of the position

Catering and Events Incentive

Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout