Job Requirements

Key Responsibilities:

• Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
• Handle guest check-in, check-out, room assignments, and payment transactions efficiently.
• Provide information about hotel services, amenities, local attractions, and directions.
• Respond promptly to guest inquiries, requests, and complaints, ensuring issues are resolved or escalated as necessary.
• Manage reservations, cancellations, and modifications through the property management system (PMS).
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Maintain an organized and welcoming front desk/reception area.
• Ensure guest confidentiality and data protection in compliance with company policies.
• Uphold service standards and follow hotel policies and procedures at all times.

Qualifications & Skills:

• Previous experience in hospitality, customer service, or front office preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a guest-oriented mindset.
• Proficiency in MS Office and hotel property management systems (PMS) is an advantage.
• Ability to work in a fast-paced environment, multitask, and remain calm under pressure.
• Professional appearance and positive attitude.
• Flexibility to work shifts, weekends, and holidays.

Work Experience

Key Responsibilities:

• Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
• Handle guest check-in, check-out, room assignments, and payment transactions efficiently.
• Provide information about hotel services, amenities, local attractions, and directions.
• Respond promptly to guest inquiries, requests, and complaints, ensuring issues are resolved or escalated as necessary.
• Manage reservations, cancellations, and modifications through the property management system (PMS).
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Maintain an organized and welcoming front desk/reception area.
• Ensure guest confidentiality and data protection in compliance with company policies.
• Uphold service standards and follow hotel policies and procedures at all times.

Qualifications & Skills:

• Previous experience in hospitality, customer service, or front office preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a guest-oriented mindset.
• Proficiency in MS Office and hotel property management systems (PMS) is an advantage.
• Ability to work in a fast-paced environment, multitask, and remain calm under pressure.
• Professional appearance and positive attitude.
• Flexibility to work shifts, weekends, and holidays.