The Coffee Shop Attendant is responsible for taking guest’s order and serving food and beverage items in a friendly, courteous, professional and timely manner to ensure total guest satisfaction.

What will I be doing?

As a Coffee Shop Attendant, you would be responsible for taking guest’s order and serving food and beverage items in a friendly, courteous, professional and timely manner to deliver excellent guest experience and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet customers warmly and take orders accurately
• Prepare and serve coffee, tea and other beverages according to standard recipes
• Assist customers with menu selections and respond to guest requests in a timely and efficient manner
• Maintain cleanliness and organization of the workspace, equipment and seating area
• Maintain inventories and restock supplies
• Ensure that food safety procedures are being adhered to at all times
• Operate the Micros POS and accurately record customer order information, open, complete and close guest checks properly
• Resolve customer complaints quickly and efficiently as they arise
• Keep equipment operating by following operating instructions and calling for repairs
• Maintain safe and healthy work environment by following organization standards and sanitation regulations
  What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality

• We're passionate about delivering exceptional guest experiences.

• Integrity

• We do the right thing, all the time.

• Leadership

• We're leaders in our industry and in our communities.

• Teamwork

• We're team players in everything we do.

• Ownership

• We're the owners of our actions and decisions.

• Now

• We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!