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SPA Receptionist- NHAAN Resort & Spa Hoi An, Tapestry Collection By Hilton

Hilton

SPA Receptionist- NHAAN Resort & Spa Hoi An, Tapestry Collection By Hilton

Hilton

Hoi An, Quang Nam, Vietnam

·

On-site

·

Full-time

·

3w ago

必須スキル

Customer Service

A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Assist guests and clients in an appropriate and timely manner
  • Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
  • Ensure client experience is proficient including bookings, payments, and consultation cards
  • Adhere to cash handling procedures
  • Interact and communicate effectively with clients, members, team members, guests, and management team
  • Up-sell with latest departmental incentives
  • Report accidents, maintenance issues, or other incidents
  • Ensure compliance with all health and safety regulations

What are we looking for?

A Spa Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Committed to delivering a high level of customer service
  • Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Excellent attention to detail
  • High standards of cleanliness
  • Ability to work in a consistently professional and helpful manner
  • Previous spa experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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応募クリック数

0

模擬応募者数

0

スクラップ

0

Hiltonについて

Hilton

Hilton

Public

Hilton Worldwide Holdings Inc. is an American multinational hospitality company that manages and franchises a broad portfolio of hotels, resorts, and timeshare properties. Founded by Conrad Hilton in May 1919, the company is now led by Christopher J. Nassetta.

10,001+

従業員数

Tysons

本社所在地

$26.3B

企業価値

レビュー

3.8

10件のレビュー

ワークライフバランス

3.2

報酬

4.0

企業文化

4.1

キャリア

3.5

経営陣

3.4

72%

友人に勧める

良い点

Great team culture and supportive environment

Good benefits and competitive compensation

Friendly coworkers and positive atmosphere

改善点

Long hours and demanding work pace

Work-life balance challenges

Limited advancement opportunities

給与レンジ

59件のデータ

Mid/L4

Senior/L5

Mid/L4 · Manager Quality Engineering SDET

2件のレポート

$162,000

年収総額

基本給

$124,982

ストック

-

ボーナス

-

$162,000

$162,000

面接体験

4件の面接

難易度

3.0

/ 5

期間

14-28週間

体験

ポジティブ 25%

普通 25%

ネガティブ 50%

面接プロセス

1

Application Review

2

HR Screen/Video Assessment

3

Hiring Manager Interview

4

Final Interview/Panel

5

Offer

よくある質問

Behavioral/STAR

Past Experience

Culture Fit

Role-Specific Knowledge