With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, Double Tree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Summary:

In this role, you will deliver a quality and fun tennis-coaching program to both adults and children of all abilities according to Conrad Maldives brand standard.

What will you be doing?

As the Tennis Coach, you will be responsible for performing the following tasks to the highest standards:

Profitability

· Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution

· Facilitates the preparation of hotel budgets and forecasts for corporate submission and approvals

· Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.

· Ensures accurate forecasting, predicting potential highs and lows in business and initiate necessary changes, analyses variances and initiate appropriate action plans

Wellness Operations

• Ability to deliver fun, engaging, safe and informative Tennis sessions
• Knowledge of Mini Tennis and knowledge of updated Tennis developments
• Ability to effectively communicate with guests of all ages, management, and other staff
• Provides excellent customer service, including interacting with participants to answer questions and resolve problems.
• Communicate and enforce facility and class policies and procedures.
• Understand and advise guests on the correct usage of gym equipment and SPA& Wellness facilities
• Maintain cleanliness of Fitness Center reception, changing rooms and gym facilities and other wellness areas.
• Promote the facilities to hotel residents and perspective members. Adhere to all health and safety regulations.
• Participate in the sale, cross selling and ensuring monthly target is achieved
• Studies and evaluates operations and procedures and suggest for improvement to the management
• To maintain high standard of personal appearance and hygiene at all times by adhering to the Conrad Maldives Rangali Island’s Grooming standards
• To maintain a high guest service focus by approaching your job with the guest and being proactive toward their needs and requests
• To have a positive impact, taking personal responsibility and initiative to resolve issues, and always clearly communicating with both guests and colleagues
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new knowledge in order to improve your personal performance.
• To be flexible, responding quickly and positively to changing requirements including the performance of any task requested of you.
• To maintain high Team focus by showing co-operations and support to colleagues in the pursuit of team goals
• To perform all duties and responsibilities in a manner that ensures your safety and that of others in your work place
• Actively participate in monthly activity schedule and adjusting to the activity and keep up the trend for wellness offering.

· Undertake any ad-hoc projects assigned by the Management

Operations

• To keep up-to-date with the Stay Score Experience (Satisfaction and Loyalty Tracking) results and to seek to positively influence these results by following the CONRAD Brand Standards.
• Constantly strive to increase guest satisfaction through quality, creativity, range and value for money throughout the Resort in all facilities & services.

· Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

· Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.

· Identifies and analyses operational challenges and facilitates the development of solutions to prevent reoccurrence.

· Ensure team member feedback is followed up, dealt with appropriately, and shared with the team regularly

· Ensure appropriate actions are executed to support any improvements resulting from Safety, QA audits or Area Support Team input

· Ensure compliance with all statutory requirements and achieve Health and Safety targets and shares best practice across the organization

People

· Utilizes an “open door” policy to identify and address team member problems or concerns

· Fosters team member commitment to providing excellent service, participating in daily briefing meetings and models desired service behaviors in all interactions with guest and team members

· Commit energy and focus in being / becoming a great member for the team and providing a Great place to work (Heart of Hilton / Heart of House / Travel with Purpose) that allows team members to Thrive

· Communicates on a regular basis with departments, provides them with required formal reports and builds a cordial relationship directed towards a mutually beneficial on-going association

What are we looking for?

A Tennis Coach serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

· Minimum 2 years in a similar role within hospitality industry

· ITF Level 1 Coaching Certificate, First Aid certificate

· Degree or diploma in Psychology, Hotel Management or equivalent

· Proficient in computer systems, MS Office Suite, Excel, Outlook, Publisher

· Excellent leadership skills

· Exceptional communication skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!