Job Summary:

The AVP/VP Consulting will champion long-term client value by stewarding trusted partnerships with C-suite executives and steering complex programs to success through strategic governance. They will lead and mentor a high-performing team of Program Directors, orchestrating cross-functional collaboration with Sales and Product to mitigate churn, drive account expansion, and refine consulting methodologies. This role combines operational rigor with hands-on leadership, requiring a strong on-site presence to ensure seamless software adoption and measurable business outcomes.

Your Day-to-Day:

• Manage client relationships at the executive level (CIO/GBS leaders/CFO)

• Partner with client executives, global process owners and internal stakeholders to align on expected value and means, and to measure it on a continuous basis

• Collaborate with the Program Directors to ensure they are building strong relationships at mid-management levels

• Ensure monthly steering committee meets are executed with clients in collaboration with program directors

• Partner with sales to proactively plan for growth, hiring, and contract reviews

• Proactively manage churn by proactively identifying risks and helping Program Managers develop mitigation plans

• Collaborate with Product Management on segment specific solutions

• Be the people manager for Program Directors by providing onboarding support, regular check-ins, coaching, feedback, and guidance, and leading formal employee performance reviews

• Help to build and improve training methodologies and the tools needed for Consulting success

• Manage deliverables to achieve deadlines across multiple projects and clients

• Travel on-site to teach the client how to use our SaaS system and facilitate testing (up to 50% travel)

What You'll Need to be Successful:

• Bachelor’s degree, Master’s degree preferred

• 10-15+ years of professional services in technology led consulting business

• Experience in building and managing consulting best practices

• Proven track record of developing C-suite level relationships

• Experience managing and developing high performing teams

• Strong understanding of accounting and financial concepts, such as, Order-to-Cash business processes including Cash application, Collections, Deductions, and Financial Reporting

• Strong stakeholder management skills in win-win solutioning and negotiations

• Strong presentation and facilitation skills with small and large groups

• Ability to influence, manage change in scope to drive standardization

• High organization and prioritization skills

• Anticipate project risk and constraints and implement appropriate solutions, delegating as appropriate

• Building strong relationships with key internal and external stakeholders, working cross-functionally throughout the organization

• Excellent verbal, written, and interpersonal skills

• Willingness to constantly learn, fail, fix, and grow