Technical Engineer 1

The Technical Engineer 1 works in a team environment and is responsible for customer incident resolution. This includes problem analysis and correction, data correction, creation, testing, and implementation of custom extracts, creation of TFS Bug incidents and creation of Knowledge Base Articles.

Job Duties & Responsibilities

• Identifying application behavior where it differs from design specifications
• Utilize, develop and maintain Knowledge Base articles for widespread team use
• Triage and answer questions related to work routed to the Tier 3 Team
• Keep support teams aware of problem trends through analysis and reporting
• Reproduce and troubleshoot issues
• Resolve customer issues through data corrections and defect resolution
• Leverage automation to promote customer self-resolution of issues and enable self-healing capabilities within the software stack
• Effectively work and communicate with both internal groups and external customers
• Work to meet individual and team metrics and goals
• Additional responsibilities as assigned

Qualification Guidelines

• Bachelor’s degree in computer science, Engineering, or Business preferred. Equivalent experience also considered.
• Proficiency with T-SQL querying/programming required
• Familiarity with C#, Java or similar procedural or object-oriented programming
• Knowledge of Ansible Automation Platform, Splunk, Prometheus, Kubernetes, PowerShell, Microsoft Azure, and Service Now is a plus
• Problem solving capabilities a must
• Proficient at analyzing data
• Eagerness for learning, particularly around automation and AI-enabled tools
• Teamwork and ability to work effectively with others a must
• Understanding of software development processes; knowledge of Agile a plus
• Ability to work with moderate supervision
• Ability and willingness to research functionality and design considerations
• Healthcare software experience is a plus
• 0 to 2 years’ experience

On-Going Training Courses Required to be in the Role

• Advanced SQL and Splunk Fundamentals (required) - Technical training available through online learning platform (Pluralsight)
• Kubernetes Administration, PowerShell Fundamentals, Microsoft Azure, Ansible Automation, Prometheus, Service Now, and many other courses available

About Us

Founded in 1999, Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of home-based care throughout the United States. Our software enables real-time solutions for wireless information exchange and communication between the office and clinicians in the field.

Our success is fueled by our talented teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by our CARES values: Care, Act, Respect, Excel, and Smile (a positive attitude). If you want to work in a role where your skills have a direct influence on empowering patient care, Homecare Homebase is the next step in your career.

What You Can Expect from Us

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.

Our Team Members Also Enjoy

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and home-based care staff, as well as the patients they serve.

Leaders who care. President Luke Rutledge has continued the mission to create a culture that cares – one that appreciates and looks after its people. As a result, being an employee of HCHB feels like being a member of the family.

Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full and part-time career opportunities to fit life's unique demands.

A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.

Sound like a good fit? We’d love to hear from you.

HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.