
Senior Group Technical Architect
About the role
Job Summary
"Lead end-to-end Customer Service/Plant maintenance & Support operations covering strategy, installed base, service delivery, and continuous improvement aligned with SAP S/4HANA Service/CS
Skills & Experience:
-
15+ years of experience in SAP CS/PM
-
Experience in 1–2 end-to-end implementations or support projects
-
Strong SAP CS /Plant maintenance, S/4HANA Service expertise
-
Strong knowledge of CS-SD integration
-
Hands-on experience in:
installed Base & Equipment Management, Serialization, Warranty
Service Contracts & Entitlements (AMC, SLA-based services)
Field Service Management (planning, scheduling, mobility, spare parts)
Cross-module integration (SD, MM, FI, CRM/CX, FSM tools) -
Experience in testing (SIT/UAT), defect resolution, and go-live support
-
Strong client-facing and requirement gathering skills
Soft Skills:
Strong consulting and communication skills
Experience in client-facing roles and workshops
Ability to handle cross-functional dependencies"
Key Responsibilities
"Lead end-to-end Customer Service/Plant maintenance & Support operations covering strategy, installed base, service delivery, and continuous improvement aligned with SAP S/4HANA Service/CS
Skills & Experience:
-
15+ years of experience in SAP CS/PM
-
Experience in 1–2 end-to-end implementations or support projects
-
Strong SAP CS /Plant maintenance, S/4HANA Service expertise
-
Strong knowledge of CS-SD integration
-
Hands-on experience in:
installed Base & Equipment Management, Serialization, Warranty
Service Contracts & Entitlements (AMC, SLA-based services)
Field Service Management (planning, scheduling, mobility, spare parts)
Cross-module integration (SD, MM, FI, CRM/CX, FSM tools) -
Experience in testing (SIT/UAT), defect resolution, and go-live support
-
Strong client-facing and requirement gathering skills
Soft Skills:
Strong consulting and communication skills
Experience in client-facing roles and workshops
Ability to handle cross-functional dependencies"
Skill Requirements
"Lead end-to-end Customer Service/Plant maintenance & Support operations covering strategy, installed base, service delivery, and continuous improvement aligned with SAP S/4HANA Service/CS
Skills & Experience:
-
15+ years of experience in SAP CS/PM
-
Experience in 1–2 end-to-end implementations or support projects
-
Strong SAP CS /Plant maintenance, S/4HANA Service expertise
-
Strong knowledge of CS-SD integration
-
Hands-on experience in:
installed Base & Equipment Management, Serialization, Warranty
Service Contracts & Entitlements (AMC, SLA-based services)
Field Service Management (planning, scheduling, mobility, spare parts)
Cross-module integration (SD, MM, FI, CRM/CX, FSM tools) -
Experience in testing (SIT/UAT), defect resolution, and go-live support
-
Strong client-facing and requirement gathering skills
Soft Skills:
Strong consulting and communication skills
Experience in client-facing roles and workshops
Ability to handle cross-functional dependencies"
Other Requirements
"Lead end-to-end Customer Service/Plant maintenance & Support operations covering strategy, installed base, service delivery, and continuous improvement aligned with SAP S/4HANA Service/CS
Skills & Experience:
-
15+ years of experience in SAP CS/PM
-
Experience in 1–2 end-to-end implementations or support projects
-
Strong SAP CS /Plant maintenance, S/4HANA Service expertise
-
Strong knowledge of CS-SD integration
-
Hands-on experience in:
installed Base & Equipment Management, Serialization, Warranty
Service Contracts & Entitlements (AMC, SLA-based services)
Field Service Management (planning, scheduling, mobility, spare parts)
Cross-module integration (SD, MM, FI, CRM/CX, FSM tools) -
Experience in testing (SIT/UAT), defect resolution, and go-live support
-
Strong client-facing and requirement gathering skills
Soft Skills:
Strong consulting and communication skills
Experience in client-facing roles and workshops
Ability to handle cross-functional dependencies"
Benefits and perks
•Learning Budget
Required skills
Technical leadership
System design
Troubleshooting
About HCL Technologies
Gautam Buddha Nagar
Headquarters