Analyst - English, Arabic, Microsoft Windows

Job Summary

• Answer calls/chat/email or other mediums in relevance to Client specific needs.
• Ensure work hours are met daily.
• Ensure Quality work within HCL and client standard.
• Provide support or any necessary requirement of client and HCL.
• Ensure all KPI of partners and HCL are met.
• Coordination with internal and global teams.
• Maintain professional decorum within HCL Standards.
• Ensure client/partner success.
• Coordination with supervisors and managers or any identified support.
• Work from office • 247 shifts • Rotational shifts and week offs

Key Responsibilities

• Answer calls/chat/email or other mediums in relevance to Client specific needs.
• Ensure work hours are met daily.
• Ensure Quality work within HCL and client standard.
• Provide support or any necessary requirement of client and HCL.
• Ensure all KPI of partners and HCL are met.
• Coordination with internal and global teams.
• Maintain professional decorum within HCL Standards.
• Ensure client/partner success.
• Coordination with supervisors and managers or any identified support.
• Work from office • 247 shifts • Rotational shifts and week offs

Skill Requirements

• Answer calls/chat/email or other mediums in relevance to Client specific needs.
• Ensure work hours are met daily.
• Ensure Quality work within HCL and client standard.
• Provide support or any necessary requirement of client and HCL.
• Ensure all KPI of partners and HCL are met.
• Coordination with internal and global teams.
• Maintain professional decorum within HCL Standards.
• Ensure client/partner success.
• Coordination with supervisors and managers or any identified support.
• Work from office • 247 shifts • Rotational shifts and week offs

Other Requirements

• Answer calls/chat/email or other mediums in relevance to Client specific needs.
• Ensure work hours are met daily.
• Ensure Quality work within HCL and client standard.
• Provide support or any necessary requirement of client and HCL.
• Ensure all KPI of partners and HCL are met.
• Coordination with internal and global teams.
• Maintain professional decorum within HCL Standards.
• Ensure client/partner success.
• Coordination with supervisors and managers or any identified support.
• Work from office • 247 shifts • Rotational shifts and week offs