Tower Lead - ServiceNow,JavaScript

Job Summary

CHANGE MANAGER

• All responsibilities of the Change Manager/Analyst/Coordinator role (Because for small size operations, the Change and Release Manager role may be executed by just one person, who shall act in capacity of both: The Change Manager as well as the coordinator)

• Insure that Impact Assessment of the changes is carried out keeping all possible impact scenarios in mind. Example: Technical, Non-Technical, Down time requirements, People and Skills, Cost, People, legal requirements to name a few

• Insure that Projects that modify infrastructure components follow formal Change Management procedures

• Insure that the most updated procedures are available and socialized with the Technology Tracks and approvers

• Identify right composition of the CAB meetings to discuss and evaluate/approve the variety of changes

• Identify any Process Compliance issues and escalate them using appropriate organization hierarchy in the OMCs

• Convene and chair the CAB (and on need basis, the Emergency Committee) meetings at correct frequency in order to facilitate a reasonable time scale for approval/rejection of the proposed changes

• Approve Standard Changes

• Identify the RFCs that may in future become Standard Changes and initiate actions to create such Standard Change Models/Service Requests

• Identify any Known Errors from the ‘Go/No-go’ decisions on Changes and pass that information to the Problem Manager and KEDB Administrator

Key Responsibilities

REALEASE MANAGER

• Design, implement, operate, and improve the Release Management process

• Planning and maintaining the release roadmap for one or more applications

• Release & deployment planning and coordination of multiple parallel releases

• Planning and setting up handover sessions from development teams to operations teams

• Collaborating with various stakeholders to secure a safe and successful delivery

• Creating and tracking of change requests

• Own the scheduling of the certification process across multiple platforms and products

• Act as the link between external partners and the production team, coordinating and negotiating development plans, exceptions as well as releases

• Own the process for submitting builds and store metadata

• Work closely with the various departments on identifying and resolving risk related to releases

• Generate reports regularly on associated KPIs.

• Monitor and report on process performance and make suggestions for improvements where possible

• Facilitate the Release process, ensuring effective communication, time planning, and build strong maintenance over time

Skill Requirements

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Other Requirements

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