
Facility Engineer GIT
About the role
Job Summary
To ensure uptime and usability of desktop/laptop and LAN services through provision| maintenance and issue resolution activities for the assigned geography/ies
Key Responsibilities
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To Coordinate With The Vendor / Supplier For Remedy Ticket / Call Resolution
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To Ensure 100% Accuracy And Updations Of All The It Assets Management Or Tracker Eg. Goods Received Note| Vendor Follow Up Etc.
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To Ensure All The It End Users Calls Are Closed As Per Slas Remotely Eg. Troubleshooting Etc.
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To Ensure Policy Compliance Including New Or Changed And Checks As Per Agreed Standards. Eg. Antivirus| Patch Management| License Etc.
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To Procure| Provision/De-Provision And Ensure Deployment Of Hardware And Software At Entry| Exit And Movement Within The Sla Norms
Skill Requirements
Other Requirements
Required skills
Facilities management
Maintenance
Vendor coordination
Troubleshooting
About HCL Technologies
Colombo
Headquarters