Administrator - Access Governance

Job Summary

• Job Summary Responsible for administrative task on Salesforce & Siebel production environments Principal Responsibilities: (Essential Functions) · Resolves Tier 1 escalations for Siebel, Veeva Application related issues · Maintains server tasks on Siebel, Veeva application servers and reports any outage of service · Liaises with Helpdesk Managers ensuring bugs identified at the Helpdesk level are documented and communicated to Configuration Specialists for debugging · Assists Tier 1 team in identification, analysis, diagnostics and resolution of Siebel, Veeva issues · Liaises with C3i departments (i.e.: Helpdesk, Rollout, Professional Services) § Provides assistance in coordinating the implementation of new support environments § Performs auditing and analysis to ensure optimal performance of production environments § Provide operational and maintenance recommendations that increase customer satisfaction. § Working Hours: As per business requirement and project needs Job Requirements Skills · Excellent oral and written communication skills · Excellent organizational skills · Works well in a team setting · Strong understanding of CRM related technologies Education/Experience · Bachelor degree in Information Technology, Computer Science, a related discipline, or equivalent education and experience · CRM (Siebel, Salesforce) certification a plus · 1-3 years Siebel, Veeva administration experience · Experience with Siebel, Veeva Pharma preferred Designation: Technical Specialist
• CRM Job Role: Administrator Job Code: 53011383 Line of Business: Infra Job Family: Infrastructure-Delivery Country: India FLSA Status: Exempt Approval Date: March 20, 2020 · Prior Helpdesk and remote user administration (Exchange/NT/connectivity) a plus Competencies · Adaptability · Analysis · Customer Service Orientation · Functional Job Knowledge · Initiative · Managing Stress · Planning and Organizing · Technical and Professional Competence · Work Standards · Written Communication Working Relationships · Internally: Tier 1 desk, Tier 2 desk, Other Siebel, Veeva admin support groups · Externally: Client contacts and third part

Key Responsibilities

• Job Summary Responsible for administrative task on Salesforce & Siebel production environments Principal Responsibilities: (Essential Functions) · Resolves Tier 1 escalations for Siebel, Veeva Application related issues · Maintains server tasks on Siebel, Veeva application servers and reports any outage of service · Liaises with Helpdesk Managers ensuring bugs identified at the Helpdesk level are documented and communicated to Configuration Specialists for debugging · Assists Tier 1 team in identification, analysis, diagnostics and resolution of Siebel, Veeva issues · Liaises with C3i departments (i.e.: Helpdesk, Rollout, Professional Services) § Provides assistance in coordinating the implementation of new support environments § Performs auditing and analysis to ensure optimal performance of production environments § Provide operational and maintenance recommendations that increase customer satisfaction. § Working Hours: As per business requirement and project needs Job Requirements Skills · Excellent oral and written communication skills · Excellent organizational skills · Works well in a team setting · Strong understanding of CRM related technologies Education/Experience · Bachelor degree in Information Technology, Computer Science, a related discipline, or equivalent education and experience · CRM (Siebel, Salesforce) certification a plus · 1-3 years Siebel, Veeva administration experience · Experience with Siebel, Veeva Pharma preferred Designation: Technical Specialist
• CRM Job Role: Administrator Job Code: 53011383 Line of Business: Infra Job Family: Infrastructure-Delivery Country: India FLSA Status: Exempt Approval Date: March 20, 2020 · Prior Helpdesk and remote user administration (Exchange/NT/connectivity) a plus Competencies · Adaptability · Analysis · Customer Service Orientation · Functional Job Knowledge · Initiative · Managing Stress · Planning and Organizing · Technical and Professional Competence · Work Standards · Written Communication Working Relationships · Internally: Tier 1 desk, Tier 2 desk, Other Siebel, Veeva admin support groups · Externally: Client contacts and third part

Skill Requirements

• Job Summary Responsible for administrative task on Salesforce & Siebel production environments Principal Responsibilities: (Essential Functions) · Resolves Tier 1 escalations for Siebel, Veeva Application related issues · Maintains server tasks on Siebel, Veeva application servers and reports any outage of service · Liaises with Helpdesk Managers ensuring bugs identified at the Helpdesk level are documented and communicated to Configuration Specialists for debugging · Assists Tier 1 team in identification, analysis, diagnostics and resolution of Siebel, Veeva issues · Liaises with C3i departments (i.e.: Helpdesk, Rollout, Professional Services) § Provides assistance in coordinating the implementation of new support environments § Performs auditing and analysis to ensure optimal performance of production environments § Provide operational and maintenance recommendations that increase customer satisfaction. § Working Hours: As per business requirement and project needs Job Requirements Skills · Excellent oral and written communication skills · Excellent organizational skills · Works well in a team setting · Strong understanding of CRM related technologies Education/Experience · Bachelor degree in Information Technology, Computer Science, a related discipline, or equivalent education and experience · CRM (Siebel, Salesforce) certification a plus · 1-3 years Siebel, Veeva administration experience · Experience with Siebel, Veeva Pharma preferred Designation: Technical Specialist
• CRM Job Role: Administrator Job Code: 53011383 Line of Business: Infra Job Family: Infrastructure-Delivery Country: India FLSA Status: Exempt Approval Date: March 20, 2020 · Prior Helpdesk and remote user administration (Exchange/NT/connectivity) a plus Competencies · Adaptability · Analysis · Customer Service Orientation · Functional Job Knowledge · Initiative · Managing Stress · Planning and Organizing · Technical and Professional Competence · Work Standards · Written Communication Working Relationships · Internally: Tier 1 desk, Tier 2 desk, Other Siebel, Veeva admin support groups · Externally: Client contacts and third part

Other Requirements

• Job Summary Responsible for administrative task on Salesforce & Siebel production environments Principal Responsibilities: (Essential Functions) · Resolves Tier 1 escalations for Siebel, Veeva Application related issues · Maintains server tasks on Siebel, Veeva application servers and reports any outage of service · Liaises with Helpdesk Managers ensuring bugs identified at the Helpdesk level are documented and communicated to Configuration Specialists for debugging · Assists Tier 1 team in identification, analysis, diagnostics and resolution of Siebel, Veeva issues · Liaises with C3i departments (i.e.: Helpdesk, Rollout, Professional Services) § Provides assistance in coordinating the implementation of new support environments § Performs auditing and analysis to ensure optimal performance of production environments § Provide operational and maintenance recommendations that increase customer satisfaction. § Working Hours: As per business requirement and project needs Job Requirements Skills · Excellent oral and written communication skills · Excellent organizational skills · Works well in a team setting · Strong understanding of CRM related technologies Education/Experience · Bachelor degree in Information Technology, Computer Science, a related discipline, or equivalent education and experience · CRM (Siebel, Salesforce) certification a plus · 1-3 years Siebel, Veeva administration experience · Experience with Siebel, Veeva Pharma preferred Designation: Technical Specialist
• CRM Job Role: Administrator Job Code: 53011383 Line of Business: Infra Job Family: Infrastructure-Delivery Country: India FLSA Status: Exempt Approval Date: March 20, 2020 · Prior Helpdesk and remote user administration (Exchange/NT/connectivity) a plus Competencies · Adaptability · Analysis · Customer Service Orientation · Functional Job Knowledge · Initiative · Managing Stress · Planning and Organizing · Technical and Professional Competence · Work Standards · Written Communication Working Relationships · Internally: Tier 1 desk, Tier 2 desk, Other Siebel, Veeva admin support groups · Externally: Client contacts and third part