Lead Administrator (Support &Operations)

Job Summary

To diagnose and resolve complex technical issues impacting business operations,facilitate root cause analysis and enhance customer feedback for support operations.

Key Responsibilities

Key Responsibilities

• Manage and support Azure IaaS components including Virtual Machines, VNets, Subnets, NSGs, Load Balancers, and Storage Accounts

• Perform advanced Linux administration (RHEL, Ubuntu, SUSE) including patching, performance tuning, troubleshooting, and security hardening

• Handle P1/P2 incidents, perform root cause analysis, and lead bridge calls with stakeholders

• Implement and manage identity & access controls using Azure AD (Entra ID) and RBAC

• Monitor infrastructure using Azure Monitor, Log Analytics, and Defender for Cloud

• Ensure security compliance (CIS hardening, patch compliance, encryption, vulnerability management)

• Automate infrastructure provisioning using Terraform / ARM templates / scripting

• Design and manage networking components including route tables, load balancers, and connectivity solutions

• Support cost optimization and performance tuning initiatives in Azure

• Collaborate with application, DB, and DevOps teams for deployment and issue resolution

• Create and maintain runbooks, SOPs, and technical documentation

Skill Requirements

Strong experience in Azure IaaS services (VMs, Storage, Networking) Deep expertise in Linux Administration (L3 level) Experience in incident management & troubleshooting (L3 support) Hands-on with Azure security & monitoring tools Secondary / Good to Have Infrastructure as Code (Terraform / ARM / Bicep) CI/CD exposure (Azure DevOps) Scripting (Shell / Python / PowerShell) Knowledge of Windows (L2 level) and hybrid environments Experience & Qualification 6–10+ years in IT infrastructure / cloud support Mi

Other Requirements

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