Business Ops Manager

Job Summary

Manages day-to-day business operations and governance processes, ensuring alignment with organisational priorities and consistent execution across teams. Works with stakeholders to track performance, improve processes, and support delivery through structured planning and coordination.

Key Responsibilities

• Ensures direct reports’ ability to work through customer-focused technical solutions in a changing landscape of customer needs and solution innovation

• Manages and supports the team through troubleshooting customer support inquiries and escalations across a product suite

• Supports emergency troubleshooting for high impact technical incidents

• Sets up and maintains systems for troubleshooting the most technically challenging support cases

• Assists with the development and recommendations on the technical support strategy

• Develops a high-performing team by hiring diverse talent, prioritizing people development, leading by example, and preparing people for growth within the organization

• Provides strong leadership and coaching necessary to gain and maintain staff resource depth and maturity to quickly and skillfully meet current and future needs of employees and customers

• Identifies team gaps in those areas that help ensure proper skilling and development to overcome them

• Develop processes to ensure regulatory compliance on FDA devices

• Creates an engaging and innovative work environment that fosters close collaboration among team members, career growth and excellence in achieving operational results

• Close teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizations

Skill Requirements

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Other Requirements

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