Group Operations Manager
About the role
Job Summary
To ensure account retention, generate revenue at the account level, and fulfill all project deliverables according to customer requirements through effective team management and monthly reviews.
Key Responsibilities
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To ensure generation of revnue at account level.
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To focus on retaining accounts slated for renewal or maintaining high levels of customer satisfaction (ACSAT).
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To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews
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To identify attrition percentage in accounts and take up initiatives to reduce the same
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To implement Profit Implement Plan (PIP) through levers like Automation.
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To ensure absorption of freshers as per the defined account targets
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To perform value addition activities (CIP & SIP) and implement strategies to improve productivity.
Skill Requirements
null
Other Requirements
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Required skills
Account management
Revenue management
Service delivery
Team management
SLA management
About HCL Technologies
Noida
Headquarters