Senior Team Lead-Voice

Job Summary

To deliver specific assigned SLAs like CSAT through their team, uphold process adherence and compliance, manage team attrition, spearhead training development and initiatives, and promote team engagement.

Key Responsibilities

1. Maintain Strict Adherence To Attendance, Login Hours, And Unscheduled Leave, Offer Regular Updates, Assist In Resolving Team Issues And Concerns, And Hold Regular Team Reviews.

2. Ensure Retention Of Team Members Is Within The Agreed Norms

Improving Skill Level Through Self Development:

1. The Individual Should Be Able To Manage, Motivate, Engage And Enthuse People To Take Them To The Next Level Of Achievement.

2. To Consistently Meet Or Exceed All Agreed Execution Parameters As Defined For The Process.

Skill Requirements

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Other Requirements

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