Analyst - English, Italian, Microsoft Windows
About the role
Job Summary
Provides first-line IT support to Italian-speaking users by troubleshooting technicalissues, managing incidents and service requests, and ensuring timely resolution in linewith SLAs and ITIL best practices
Key Responsibilities
Provides first-line IT support to Italian-speaking users by troubleshooting technicalissues, managing incidents and service requests, and ensuring timely resolution in linewith SLAs and ITIL best practices
Skill Requirements
Provides first-line IT support to Italian-speaking users by troubleshooting technicalissues, managing incidents and service requests, and ensuring timely resolution in linewith SLAs and ITIL best practices
Other Requirements
This is a attrition demand for Chadi Fikhar - 52380486 and is raised due to system issue as advised by demand portal technical team.
Required skills
Incident management
Service desk support
ITIL
User support
About HCL Technologies
Rabat
Headquarters