Senior Process Associate

Job Summary

To oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements.

Key Responsibilities

1. Direct The Resolution Of Customer Queries And Issues Via Email Or Chat, Ensuring Swift And Effective Responses.

2. Managing Troubleshooting Tasks, Providing Effective Solutions, And Escalating Complex Issues To Higher Levels Of Support When Necessary

3. Evaluate Operational Workflows, Identifying Inefficiencies And Suggesting Enhancements For Improvement.

4. Ensure The Quality And Precision Of Processed Data And Customer Interactions Are Maintained At The Highest Standards.

5. Oversee The Accurate Entry, Updating, And Management Of Data Across Multiple Systems And Databases.

Skill Requirements

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Other Requirements

Job Description

Role: Corporate Functions Analyst – Finance & Risk

Experience: 1–2 Years

Level: Junior / Entry-Level Professional

--- Role Summary

The role involves supporting financial processes, risk monitoring, reporting, and compliance activities to ensure strong financial governance and operational efficiency. This position offers early-career exposure to finance operations, risk management frameworks, and regulatory compliance within the insurance domain.

--- Key Responsibilities

• Support financial processes including expense tracking, reconciliations, and reporting

• Assist in preparation of financial statements, MIS reports, and variance analysis

• Perform data validation and ensure accuracy of financial records

• Assist in risk identification, tracking, and reporting across operational processes

• Maintain risk registers and monitor key risk indicators (KRIs)

• Support periodic risk assessments and internal reviews

• Ensure adherence to internal financial controls and compliance standards

• Support audit activities, including documentation and data preparation

• Assist in maintaining compliance with regulatory requirements (e.g., insurance and financial regulations)

• Prepare and maintain dashboards, reports, and operational trackers

• Analyse financial and risk data to identify trends, anomalies, and improvement opportunities

• Support leadership reporting requirements with timely and accurate data

• Collaborate with Finance, Risk, Audit, and Operations teams

• Ensure clear communication of issues, risks, and progress

• Follow SOPs and ensure SLA adherence for assigned tasks

• Identify opportunities for process improvement, automation, and standardisation

• Contribute to ongoing transformation initiatives in finance and risk operations

--- Required Skills & Qualifications Education

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field

Experience

• 1–2 years of experience in:

• Finance operations / risk / compliance (preferred)

• OR BFSI / insurance domain operations

Core Skills

• Strong numerical and analytical skills

• High attention to detail and accuracy

• Basic understanding of financial concepts (P&L, reconciliations, reporting)

• Awareness of risk and compliance frameworks

• Proficiency in MS Excel (data analysis, formulas, reporting)

• Good written and verbal communication skills

Preferred Skills

• Exposure to financial reporting tools or ERP systems (e.g., SAP, Oracle)

• Basic understanding of internal audits and control frameworks

• Knowledge of insurance finance processes and regulatory environment

--- Key Competencies

• Strong process and compliance orientation

• Analytical thinking and problem-solving ability

• Ability to work in structured, deadline-driven environments

• Collaboration and stakeholder management

• Learning agility and adaptability