Sr Engineer (Support & Operations)

Job Summary

Responsibilities:

• • Adhering to SLAs
• Mentoring / Training Team Members
• Handling tickets / requests
• Perform root cause analysis
• Troubleshooting technical issues
• Defining processes and ensuring that the processes are adhered to
• Oversees and is responsible for successful completion of Installation, configuration and migration
• Ensure maximum uptime according to the SLA - Suggests new technologies and design changes
• Monitoring and maintaining SLA requirements by the team members
• Planning Backup/Restoration Strategy for 24x7 operation support
• Suggesting patches/upgrades to maintain security level
• Testing / Auditing/processes as required from time to time
• Identify Skill gaps and plan for training / knowledge updating
• Working on SNOW tickets (Incident/Change/Problem Management)

Key Responsibilities

1. Red Hat or Oracle Linux 7.x/8.x/9.x Administration and management. 2. User Account administration 3. File system and Printer administration 4. Patch installation and upgrades 5. Fine-tune the system for optimal performance 6. Troubleshooting OS and related issues 7. Knowledge of cloud environment (AWS/Azure/OCI) 8. Network knowledge and troubleshooting 9. Shell Scripting knowledge 10.

Knowledge of Ansible:

Skill Requirements

General Description \\r\\n \\r\\n Responsibilities :

• \\r\\n- Adhering to SLAs \\r\\n- Mentoring / Training Team Members \\r\\n- Handling tickets / requests \\r\\n- Perform root cause analysis \\r\\n- Troubleshooting technical issues \\r\\n- Defining processes and ensuring that the processes are adhered to \\r\\n- Oversees and is responsible for successful completion of Installation, configuration and migration \\r\\n- Ensure maximum uptime according to the SLA \\r\\n- Suggests new technologies and design changes \\r\\n- Monitoring and maintaining SLA requirements by the team members \\r\\n- Planning Backup/Restoration Strategy for 24x7 operation support \\r\\n- Suggesting patches/upgrades to maintain security level \\r\\n- Testing / Auditing/processes as required from time to time \\r\\n- Identify Skill gaps and plan for training / knowledge updating \\r\\n- Working on SNOW tickets (Incident/Change/Problem Management) \\r\\n \\r\\n Technical Requirements \\r\\n1. Red Hat or Oracle Linux 7.x/8.x/9.x Administration and management. \\r\\n2. User Account administration \\r\\n3. File system and Printer administration \\r\\n4. Patch installation and upgrades \\r\\n5. Fine-tune the system for optimal performance \\r\\n6. Troubleshooting OS and related issues \\r\\n7. Knowledge of cloud environment (AWS/Azure/OCI) \\r\\n8. Network knowledge and troubleshooting \\r\\n9. Shell Scripting knowledge \\r\\n10. Knowledge of Ansible \\r\\n Soft Skills \\r\\n \\r\\n- Excellent communication and conversation skills (Verbal and Written) \\r\\n- Good documentation skills \\r\\n- Should have a good customer handling skills \\r\\n- High level of acceptance \\r\\n- Can drive HCL’s value and its methodology \\r\\n Should have good communication and customer interaction skills. \\r\\n Must have aptitude and attitude to learn / work on new technologies. \\r\\n \\r\\n Other Skills / Experience \\r\\n \\r\\n- Worked on Production systems \\r\\n- Experience with OS, Installation, Upgrades and Patching \\r\\n- Working knowledge of cloud environment \\r\\n- Datacenter understanding \\r\\n- Knowledge of DevOps is a Plus \\r\\n \\r\\n Years of Experience \\r\\n \\r\\n Total : 3- 6 Years of experience \\r\\n Relavant : 3+ years of hands-on experience and proficiency in managing and maintaining a medium/large environment (atleast 100-200 Servers) \\r\\n \\r\\n Certification requirements \\r\\n

Other Requirements

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