Track Manager (Support & Operations)

Job Summary

Operations Management for complex /large projects with focus on continuous improvement ,problem-solving, meeting client SLAs, and empowering teams through effective people management.

Key Responsibilities

1. Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning

2. Understand client requirements and accountable in ensuring support team is meeting client expectations

3. To lead and mentor the project team and ensure transparent communication of project goals.

4. Brining new ideas and innovation for process development and overall organizational progress.

5. To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Skill Requirements

SIEM and SOAR Daily Operations, Use Case Analysis and Fine tuning, Escalated Incident support

• Siem
• Chronicle (Primary)/Devo

Other Requirements

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