Engineer (Support & Operations)
About the role
Job Summary
1.Monitoring system alerts, logs, and performance metrics. 2. Initial assessment and categorization of incidents. 3. Handling routine issues according to predefined procedures. 4. Escalating complex issues to L2 or L3 support teams. 5. Maintaining documentation for common issues and resolutions. 6. Providing basic assistance to end-users.
Key Responsibilities
1.Monitoring system alerts, logs, and performance metrics. 2. Initial assessment and categorization of incidents. 3. Handling routine issues according to predefined procedures. 4. Escalating complex issues to L2 or L3 support teams. 5. Maintaining documentation for common issues and resolutions. 6. Providing basic assistance to end-users.
Skill Requirements
1.Monitoring system alerts, logs, and performance metrics. 2. Initial assessment and categorization of incidents. 3. Handling routine issues according to predefined procedures. 4. Escalating complex issues to L2 or L3 support teams. 5. Maintaining documentation for common issues and resolutions. 6. Providing basic assistance to end-users.
Other Requirements
1.Monitoring system alerts, logs, and performance metrics. 2. Initial assessment and categorization of incidents. 3. Handling routine issues according to predefined procedures. 4. Escalating complex issues to L2 or L3 support teams. 5. Maintaining documentation for common issues and resolutions. 6. Providing basic assistance to end-users.
Required skills
Monitoring
Incident Triage
Escalation
Documentation
End User Support
About HCL Technologies
Others
Headquarters