HCL Technologies
Engineer (Support & Operations)
RoleIt Helpdesk
LevelEntry
LocationNagpur, India
WorkOn-site
TypeFull-time
Posted2 days ago
About the role
Job Summary
L1 Web Sphere Application Server (WAS) Support Engineer is responsible for first-level monitoring, basic troubleshooting, and operational support of Web Sphere environments, ensuring system availability and meeting SLA targets.
Key Responsibilities
24x7 Monitoring & Alerts Handling
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Monitor Web Sphere servers, JVMs, and applications
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Respond to alerts, incidents, and service requests
Incident Management (L1 Support)
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Perform basic troubleshooting (service down, high CPU/memory, log errors)
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Restart servers/services as per SOP
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Escalate unresolved issues to L2/L3 teams
Skill Requirements
null
Other Requirements
null
Benefits and perks
•Learning Budget
Required skills
WebSphere
Incident management
Monitoring
Troubleshooting
About HCL Technologies
Nagpur
Headquarters