Support Manager
About the role
Job Summary
To lead and manage the support team, ensuring high-quality service delivery, process adherence, and continuous improvement while driving strategic initiatives and fostering a collaborative and motivated team environment.
Key Responsibilities
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Lead And Manage The Support Team To Ensure High-Quality Service Delivery And Adherence To Processes.
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Develop And Implement Strategic Plans To Align Support Operations With Business Goals.
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Collaborate With Other Departments To Resolve Complex Technical Issues And Improve Support Processes.
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Implement And Maintain Standard Operating Procedures For Support Operations.
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Conduct Regular Performance Reviews And Provide Feedback To Team Members To Promote Professional Growth.
Skill Requirements
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Other Requirements
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Required skills
Team leadership
Support operations
Process improvement
SOP management
About HCL Technologies
Cary
Headquarters