Senior Analyst - English, German, Microsoft Windows

Job Summary

Global IT Service Desk Analyst: Required Qualifications:

• Bachelor’s degree preferred.
• Technologies. be proficient in supporting the following technologies: o Proficient in Windows 10/11 Operating System advanced troubleshooting; o MDM and Mobile Web Apps, iOS, etc.; o General knowledge of Microsoft Intune; o Microsoft Office 365 advanced troubleshooting and license issues; o Experience with Windows Active Directory; o Virtual Private Network (“VPN”) configuration and troubleshooting; o Experience with Service Now or similar ticketing system; and o Experience resolving issues remotely using Remote Desktop or similar tool.
• Strong customer service skills • Excellent Verbal Communication Skills • Serve as the first point of contact for customers seeking technical assistance over the phone, chat, or self-service Ticket through 247 support across three shifts.
• General IT knowledge / troubleshooting skills.
• Demonstrates strong analytical and problem-solving skills.
• Ability to work as part of a large global team, collaborating with peers to find solutions.
• Ability to work at a fast pace, making decisions and working towards resolution of an issue.

Preferred Qualifications:

• Support Certifications desired, but not required • Knowledge in desktop and notebook hardware, operating systems and desktop software • Ready to Work from Office 100% • 24X 7 Rotational shifts • Involving Shift Leads/next level team(RDS) for any Major incident reported.

Key Responsibilities

Same as above

Skill Requirements

Same as above

Other Requirements

Same as above