Track Manager - XenDesktop, Citrix Machine Creation Services (MCS)

Job Summary

Citrix Virtual Apps (Xen App) – L3 Engineer

Role Summary\\r\\n The Citrix Virtual Apps L3 Engineer is responsible for end to end ownership, engineering support, and optimization of the Citrix Virtual Apps platform. This role provides expert level troubleshooting, leads root cause analysis, drives platform stability and improvements, and supports design, upgrades, and strategic enhancements, while mentoring L1/L2 teams.

Key Responsibilities

• Provide L3 / SME support for complex and escalated Citrix Virtual Apps (7.x) issues.\\r\\n• Perform deep troubleshooting for performance bottlenecks, scalability, and stability issues.\\r\\n• Own root cause analysis (RCA) and permanent corrective actions.\\r\\n• Architect, implement, and optimize Citrix Virtual Apps environments.\\r\\n• Lead platform upgrades, migrations, and major changes.\\r\\n• Design and maintain high availability, DR, and resilience for Citrix services.\\r\\n• Manage and optimize: \\r\\no Delivery Controllers, Store Front, Director\\r\\no VDAs, Golden Images, Profile solutions\\r\\no Citrix Licensing and integrations\\r\\n• Automate operational tasks using PowerShell.\\r\\n• Engage with Citrix Support and third party vendors for critical issues.\\r\\n• Define standards, SOPs, build guides, and best practices.\\r\\n• Mentor L2/L1 teams and drive continuous service improvement

Skill Requirements

Technical Skills\\r\\n Mandatory\\r\\n• Expert knowledge of Citrix Virtual Apps (Xen App 7.x) architecture.\\r\\n• Strong experience with Windows Server OS, AD, DNS, and GPOs.\\r\\n• Advanced troubleshooting of: \\r\\no Logon performance\\r\\no Application publishing\\r\\no Session reliability\\r\\no Profile management (FSLogix / Citrix UPM)\\r\\n• Citrix Director, Studio, Store Front, Licensing.\\r\\n• Strong PowerShell scripting skills.\\r\\n Good to Have\\r\\n• Citrix Virtual Desktops (VDI) design and support.\\r\\n• Citrix ADC / Net Scaler (load balancing, ICA policies).\\r\\n• Cloud Citrix deployments (Azure / AWS).\\r\\n• Monitoring and analytics tools (e.g., Control Up, eG Innovations).\\r\\n• Citrix certifications (CCP V / CCE V).\\r\\n________________________________________\\r\\n Experience & Competencies\\r\\n• 6–10+ years in Citrix engineering/support roles.\\r\\n• ITIL expertise (Incident, Problem, Change Management).\\r\\n• Strong architectural thinking and ownership mindset.\\r\\n• Excellent communication and stakeholder management skills.\\r\\n• Experience supporting business critical, large scale environments.

Other Requirements

Citrix Virtual Apps (Xen App) – L3 Engineer