Administrator (Support & Operations)

Job Summary

L2 Migration Support / Hypercare Engineer – M365

Provide L2 support during migration hypercare phase for Microsoft Teams tenant-to-tenant migration Act as the** primary escalation point** for L1/service desk during migration waves Troubleshoot** post-migration issues** related to Teams, One Drive, Share Point, and Outlook Validate** user access to Teams (channels, chats, files, meetings)post migration Resolve permission, membership, and ownership issues** in Teams and M365 groups Investigate and fix One Drive sync, file access, and data consistency issues

Troubleshoot authentication, MFA, and conditional access-related problems

Support Outlook profile reconfiguration and mailbox connectivity issues** (if applicable)Monitor** migration queues, logs, and error reports** (Quest tool outputs)Perform** data validation and reconciliation checks** after migration Coordinate with** migration SME, engineering, and infra teams** on critical incidents Maintain** incident tracking, RCA documentation, and resolution timelines

Provide real-time support during cutover windows and post-migration stabilization

Assist users with quick fixes, workarounds, and guidance** during transition Ensure adherence to** SLA timelines and priority handling (P1/P2 issues)Support bulk issue resolution efforts** across migration batches Participate in** daily war-room calls and status updates

Identify recurring issues and recommend improvements** to migration process Prepare** hypercare closure reports and handover to steady-state support teams

Key Responsibilities

L2 Migration Support / Hypercare Engineer – M365

Provide L2 support during migration hypercare phase for Microsoft Teams tenant-to-tenant migration Act as the** primary escalation point** for L1/service desk during migration waves Troubleshoot** post-migration issues** related to Teams, One Drive, Share Point, and Outlook Validate** user access to Teams (channels, chats, files, meetings)post migration Resolve permission, membership, and ownership issues** in Teams and M365 groups Investigate and fix One Drive sync, file access, and data consistency issues

Troubleshoot authentication, MFA, and conditional access-related problems

Support Outlook profile reconfiguration and mailbox connectivity issues** (if applicable)Monitor** migration queues, logs, and error reports** (Quest tool outputs)Perform** data validation and reconciliation checks** after migration Coordinate with** migration SME, engineering, and infra teams** on critical incidents Maintain** incident tracking, RCA documentation, and resolution timelines

Provide real-time support during cutover windows and post-migration stabilization

Assist users with quick fixes, workarounds, and guidance** during transition Ensure adherence to** SLA timelines and priority handling (P1/P2 issues)Support bulk issue resolution efforts** across migration batches Participate in** daily war-room calls and status updates

Identify recurring issues and recommend improvements** to migration process Prepare** hypercare closure reports and handover to steady-state support teams

Skill Requirements

L2 Migration Support / Hypercare Engineer – M365

Provide L2 support during migration hypercare phase for Microsoft Teams tenant-to-tenant migration Act as the** primary escalation point** for L1/service desk during migration waves Troubleshoot** post-migration issues** related to Teams, One Drive, Share Point, and Outlook Validate** user access to Teams (channels, chats, files, meetings)post migration Resolve permission, membership, and ownership issues** in Teams and M365 groups Investigate and fix One Drive sync, file access, and data consistency issues

Troubleshoot authentication, MFA, and conditional access-related problems

Support Outlook profile reconfiguration and mailbox connectivity issues** (if applicable)Monitor** migration queues, logs, and error reports** (Quest tool outputs)Perform** data validation and reconciliation checks** after migration Coordinate with** migration SME, engineering, and infra teams** on critical incidents Maintain** incident tracking, RCA documentation, and resolution timelines

Provide real-time support during cutover windows and post-migration stabilization

Assist users with quick fixes, workarounds, and guidance** during transition Ensure adherence to** SLA timelines and priority handling (P1/P2 issues)Support bulk issue resolution efforts** across migration batches Participate in** daily war-room calls and status updates

Identify recurring issues and recommend improvements** to migration process Prepare** hypercare closure reports and handover to steady-state support teams

Other Requirements

L2 Migration Support / Hypercare Engineer – M365

Provide L2 support during migration hypercare phase for Microsoft Teams tenant-to-tenant migration Act as the** primary escalation point** for L1/service desk during migration waves Troubleshoot** post-migration issues** related to Teams, One Drive, Share Point, and Outlook Validate** user access to Teams (channels, chats, files, meetings)post migration Resolve permission, membership, and ownership issues** in Teams and M365 groups Investigate and fix One Drive sync, file access, and data consistency issues

Troubleshoot authentication, MFA, and conditional access-related problems

Support Outlook profile reconfiguration and mailbox connectivity issues** (if applicable)Monitor** migration queues, logs, and error reports** (Quest tool outputs)Perform** data validation and reconciliation checks** after migration Coordinate with** migration SME, engineering, and infra teams** on critical incidents Maintain** incident tracking, RCA documentation, and resolution timelines

Provide real-time support during cutover windows and post-migration stabilization

Assist users with quick fixes, workarounds, and guidance** during transition Ensure adherence to** SLA timelines and priority handling (P1/P2 issues)Support bulk issue resolution efforts** across migration batches Participate in** daily war-room calls and status updates

Identify recurring issues and recommend improvements** to migration process Prepare** hypercare closure reports and handover to steady-state support teams