SeniorEngineer - Postfix,Microsoft Message Queuing

Job Summary

Middleware Ops – L1 Biztalk IIS

• Monitor middleware environments (IIS /Apache/Tomcat /Biztalk)

• Perform initial triage of incidents and alerts

• Execute standard runbook activities (start/stop, restart services specially Biztalk platform)

• Log and track incidents via ITSM tools (Service Now, Remedy)

• Perform basic troubleshooting using SOPs and KB articles

• Escalate unresolved issues to L2 with proper diagnostics

• Handle user/service requests (SSL, access, configurations – basic level)

• Basic knowledge of My

SQL and Oracle:

• Maintain operational dashboards and reports

• Ability to learn new technologies

• Create SOP’s, Knowledge documents for Biztalk and IIS

Middleware Ops – L1 Middleware/Integration

• Monitor middleware environments (WSO2, MQ, TIBCO, APIs, web and app servers)

• Perform initial triage of incidents and alerts

• Execute standard runbook activities (start/stop, restart services)

• Log and track incidents via ITSM tools (Service Now, Remedy)

• Perform basic troubleshooting using SOPs and KB articles

• Escalate unresolved issues to L2 with proper diagnostics

• Handle user/service requests (SSL, access, configurations – basic level)

• Maintain operational dashboards and reports

• Ability to learn new technologies

• Create SOP’s , Knowledge documents

Key Responsibilities

Required Skill (Middleware Ops – L1 Biztalk IIS)

• Knowledge about ITIL framework

• Basic knowledge of JBoss, Web Logic, Apache, Tomcat, IIS and Biztalk and other web and app server platforms

• Should have basic understanding of Biztalk Platform

• Certificate lifecycle management basic knowledge

• Able to leverage the observability tools like Dynatrace, App Dynamics, Data Dog and similar technologies for basic monitoring

• Basic Knowledge of scripting tool like PowerShell or Linux Shell scripting.

• Hands on experience in any of the following

• Application Operations

• Middleware Operations

• Integration Operations (Biztalk in specific)

• Documentation skill for creating SOP’s and runbooks and other documents as need in operations.

Middleware Ops – L1 Middleware/Integration

Knowledge about ITIL framework

• Basic knowledge of JBoss, Web Logic, Apache, Tomcat, Web Sphere and other web and app server platforms

• Should have basic understanding of WSO2 API management technologies and other full API lifecycle management platform.

• Basic knowledge of MQ services like IBM MQ and Kafka

• Certificate lifecycle management basic knowledge

• Able to leverage the observability tools like Dynatrace, App Dynamics, Data Dog and similar technologies for basic monitoring

• Basic Knowledge of scripting tool like PowerShell or Linux Shell scripting.

• Hands on experience in any of the following

• Application Operations

• Middleware Operations

• Integration Operations

• Documentation skill for creating SOP’s and runbooks and other documents as need in operations.

Skill Requirements

Soft Skill – (Middleware Ops – L1 Biztalk IIS)

• Excellent communication and conversation skills (Verbal and Written)

• Excellent customer handling skills

• Good documentation skills

Soft Skill – (Middleware Ops – L1 Middleware/Integration)

Excellent communication and conversation skills (Verbal and Written)

• Excellent customer handling skills

• Good documentation skills

Other Requirements

Experience-(Middleware Ops – L1 Biztalk IIS)
1-3 years

Experience (Middleware Ops – L1 Middleware/Integration)

1-3 years