SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Job Summary

Job Summary : Hands-on Feet Support Engineer

Key Responsibilities

Job Responsibilities : • Provide on-site support for desktops, laptops, printers, scanners, and other peripherals.

• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain Windows/Mac OS-based systems.
• Assist with software deployment, updates, and patch management.
• Handle incident, request, and change tickets using ITSM tools (e.g., Service Now).
• Perform routine checks and preventive maintenance on EUC devices.
• Support video conferencing systems, projectors, and collaboration tools (Zoom, Teams, etc.).
• Maintain asset inventory and update records regularly.
• Coordinate with remote support teams for escalated issues.
• Assist in onboarding/offboarding tasks such as laptop issuance, user setup, and account configuration.
• Adhere to SLA timelines and provide quality customer support.

Skill Requirements

Skill Requirement : • Strong knowledge of Windows 10/11 and Microsoft Office 365 Suite.

• Familiarity with Active Directory, basic networking, and remote tools.
• Hands-on experience with desktop imaging and cloning tools.
• Good understanding of antivirus and security software.
• Experience supporting mobile devices (Android/iOS).
• Basic understanding of ITIL processes

Other Requirements

Other Requirement : Asset Management