Senior Site Reliability Engineer Lead

Job Summary

The Senior Support Lead in Site Reliability engineering (SRE) will be responsible for overseeing the support and reliability operations within the organization. This role will focus on ensuring the stability, performance, and efficiency of the systems while leading a team of support engineers to provide exceptional service.

Key Responsibilities

1. Lead and manage a team of support engineers in resolving incidents, requests, and problems to ensure system uptime and reliability.

2. Collaborate with the engineering and development teams to implement efficient and scalable solutions that enhance system performance.

3. Develop and maintain support documentation, standard operating procedures, and best practices for the support team.

4. Identify opportunities for automation and implement tools to streamline support processes.

5. Monitor system performance and provide recommendations for improvements to optimize system reliability.

6. Participate in on call rotations to address critical incidents and ensure 24/7 system availability.

7. Conduct regular performance evaluations, provide feedback, and mentor team members to promote professional growth.

Skill Requirements

o Need staff at L7 and L8 level ; India and Dublin shift (7 am to 3 pm and 3 to 11pm)
o The skillset is purely for Prod support (ITSM process experience), with SRE mindset (problem solving skills)
o Good Communication skills – as there is need to resolve the issues by collaborating across different teams
o Need basic Shell scripting knowledge
o Need DB skills (Joins and queries to analyse data)
o Need Splunk knowledge - querying and graph creation for analysis and problem solving
o Tech stack in app landscape: Jenkins, AWS, Pivotal Cloud Foundry (PCF), Postgres, Oracle, Casandra, Kafka, Amazon Cloudwatch
o Applications are related to Authorization and Clearing ; domain knowledge would be a plus but not mandatory.

Other Requirements

1.Relevant certifications in Site Reliability Engineering (SRE) or Cloud Services are a plus.