HCL Technologies
SME - Cisco TAC
RoleTech Support
LevelMid Level
LocationBengaluru, India
WorkOn-site
TypeFull-time
Posted1 month ago
About the role
Job Summary
High Touch Operations Manager - must have understanding on Cisco products, solutions and operational processes.
Customer service and resolving customer issues efficiently.
These demands are for rebadging as per customer requirement.
Key Responsibilities
NA
Skill Requirements
Prior experience in customer handling as HTOM/HTE
Other Requirements
1. Optional But Valuable Certifications: Itil Foundation, Cobit 5, Or Relevant Industry Certifications In It Service Management
Required skills
Customer service
Design
Leadership
About HCL Technologies
Bengaluru
Headquarters