Sr Tower Lead (Support & Operations)

Job Summary

To ensure all escalations are resolved as per agreed norms, provide reports & services as per SOW; effectively implement organizational initiatives.

Key Responsibilities

1. To ensure generation of tower level EE & EN revenue

2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms

3. To manage Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW

4. To ensure positive customer satisfaction and develop new initiatives/ frameworks to improve the same

5. To manage and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives

Skill Requirements

Other Requirements