Track Manager - MS System Center Configuration Manager (SCCM)

Job Summary

As L3, you are responsible to Design & Build imaging (MDT/OSD etc..)environment. You must have Expertise in imaging to develop gold image and deploy as per client requirement. You should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Release and Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.

Key Responsibilities

If you thrive in a dynamic, collaborative workplace, HCL provides an environment where you will be challenged and inspired every single day. In addition, if you relish the freedom to bring creative, thoughtful solutions to the table, there is no limit to what you can accomplish here.

• Providing SME support to the Imaging environment, which interacts with the Windows end user 10 platform, which consists of the following component.

• Exposure to Imaging tools like MDT, SCCM 2007/12/CB Version 1902, 1906, 1910, 2002 etc…

• OS imaging (Windows 10), Windows 10 servicing model

• Windows Upgrade (Task sequence, feature update, SAAS etc)

• Modern Device management solution – CMG, CDP, Co-management.

• Patching configuration and Distribution

• Packaging and distribution.

• Deployment of imaging, packaging & deployment in WVD and Physical environment,

• Windows OS (Win 10/2012, 2016,2019),

• Scripting languages like VB & Power shell

• Azure cloud knowledge of these platform deployments.

• Perform SME roll, installation, implementation, customization, operation, recovery and performance tuning, architect level of support.

• Owns & maintain compliance level of the environment.

Skill Requirements

Required Technical and Professional Expertise:

• Minimum 7+ years in SCCM platform

• Strong Knowledge in imaging tools (OSD/MDT etc…).

• Prior SME experience in MDT, SCCM, windows, AD Server Support, designing, troubleshooting.

• Ability to interface with customer technical teams and percolate it down to the technical delivery teams.

• Validated expertise to Update/upgrade OS by requests and all related works and reporting packages update for the production servers

• Willingness to Cover on-call / Standby on rotation. Managing ticket queues for Incidents / Service requests & Changes

Preferred Technical And Professional Expertise

• You need to work in collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

• Intuitive individual with an ability to manage change and proven time management

• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

• Up-to-date technical knowledge by attending educational workshops, reviewing publications

Other Requirements

1. Microsoft Certified: Endpoint Administrator Associate (optional but valuable)

2. ITIL Foundation Certification (optional but valuable