Subject Matter Expert (Support&Ops)

Job Summary

• Require a Jira Software Engineer with deep expertise in Jira software engineering to administer and enhance Jira Cloud environment.

• This role will focus on improving workflows, building automation, and optimizing Jira configurations to support efficient project tracking and collaboration.

• The ideal candidate will have strong scripting skills, hands-on experience with Jira automation, and a deep understanding of how to leverage Jira Cloud capabilities to meet organizational needs.

Key Responsibilities

• Administer and maintain Jira Cloud, including user management, permissions, and project configurations.

• Design, implement, and optimize Jira workflows, custom fields, screens, and schemes to align with business processes.

• Build and maintain automation rules using Jira Automation, scripting, and REST APIs to streamline operations and reduce manual effort.

• Develop and manage integrations between Jira and other enterprise tools (e.g., Confluence, GitHub, ServiceNow).

• Collaborate with stakeholders to gather requirements and translate them into scalable Jira solutions.

• Monitor system performance, troubleshoot issues, and ensure data integrity across Jira projects.

• Document configurations, automation scripts, and best practices for long-term maintainability.

• Provide training and support to users, ensuring effective adoption of Jira features and workflows.

Skill Requirements

• Possess a degree in Computer Science, STEM, or related field.

• At least 3 years of hands-on experience administering Jira Cloud in a production environment.

• Strong proficiency in scripting languages (e.g. Python, JavaScript) for automation and integration.

• Proven experience in building Jira automation rules and using REST APIs and webhooks for custom integrations.

• Possess solid understanding of Jira workflow design, permission schemes, issue types, and project templates.

• Familiarity with CI/CD principles and version control systems (e.g. Git).

• Familiarity with software development life cycle.

• Familiarity with AWS (or GPC) is highly desirable.

• Exposure to enterprise IT environments and security/compliance frameworks.

• Excellent analytical, problem-solving, and communication skills.

Other Requirements

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