Track Manager - Program & Project Management

Job Summary

OCM Lead : The OCM Lead is responsible for leading and delivering Organizational Change Management (OCM) activities for large‑scale transformation programs in global enterprise environments. Acting as the primary client‑facing OCM point of contact from HCLTech, the role focuses on assessing change impact, defining and executing OCM strategies, governance models, and adoption plans, and ensuring effective communication and stakeholder engagement throughout the change lifecycle. The OCM Lead drives consistency, transparency, and value realization across programs by monitoring progress, reporting on outcomes, and coordinating execution of OCM activities in alignment with agreed governance and KPIs.

Key Responsibilities

. Client - facing OCM SPOC from HCLTech \r\n2. OCM governance: Agree and align OCM Governance and ways of working with customer OCM Lead, creating and maintaining OCM activity trackers for transparency and progress, reporting on status as per OCM project governance. \r\n3. OCM strategy: Crafting and implementing change management strategies that align with the organisation's goals and objectives based on approved change impact assessments. \r\n4. Stakeholder management: Engaging key stakeholders from client and HCLTech to ensure their support and involvement throughout the change process. \r\n5. OCM plans: Creation of OCM plans for program and projects. Consolidating all \r\nchange activities into a holistic, overarching program OCM plan based on change impact analysis. \r\n6. Monitoring and Reporting: Tracking progress and reporting on the effectiveness of change initiatives as per agreed KPIs, aligning value realization and adoption objectives. \r\n7. OCM materials: Developing compelling change narrative for the change portfolio and ensuring alignment of individual OCM collaterals to program level key messaging. \r\n Creation of OCM materials as per agreed plans. \r\n8. Driving and coordinating OCM / communication activity execution from a governance and reporting point of view\r\n

Skill Requirements

Relevant education \r\n• Prosci or ACMP certification\r\n• 5+ years hands-on experience of OCM in global corporations with large user bases / regional setup\r\n• Advanced project management and coordination skills\r\n• 3-5 years of experience of leading OCM with customers\r\n• Ability to understand concepts and big picture \r\n• Excellent in using modern design tools such as Canva to create compelling OCM / communication artefacts such as presentations, emails, infographics, etc. \r\n• Excellent communication and interpersonal / engagement skills \r\n• Excellent English skills (spoken and written)\r\n• Expert in using MS PowerPoint, MS Teams, MS Excel, Co Pilot, MS Word, modern workshop tools, etc.\r\n• Great team working skills and able to work independently \r\n• Excellent leadership and problem-solving skills\r\n• Hands-on worker with a can-do attitude \r\n

Other Requirements

Should have worked in IT Industry: