Subject Matter Expert (Support&Ops)

Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.

Infrastructure Design & Deployment: Build and configure cloud environments using core AWS services (e.g., EC2, S3, VPC, RDS). Automation & IaC: Write Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform. Security & Compliance: Implement security best practices, identity and access management (IAM), and maintain regulatory compliance. Monitoring & Optimization: Set up monitoring and alerting systems to track performance, troubleshoot incidents, and optimize cloud spend. CI/CD Pipelines: Administrate automated deployments and assist in continuous integration/continuous delivery (CI/CD) workflows

Infrastructure Design & Deployment: Build and configure cloud environments using core AWS services (e.g., EC2, S3, VPC, RDS).\\r\\n Automation & IaC: Write Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform.\\r\\n Security & Compliance: Implement security best practices, identity and access management (IAM), and maintain regulatory compliance.\\r\\n Monitoring & Optimization: Set up monitoring and alerting systems to track performance, troubleshoot incidents, and optimize cloud spend.\\r\\nCI/CD Pipelines: Administrate automated deployments and assist in continuous integration/continuous delivery (CI/CD) workflows

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Infrastructure Design & Deployment: Build and configure cloud environments using core AWS services (e.g., EC2, S3, VPC, RDS). Automation & IaC: Write Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform. Security & Compliance: Implement security best practices, identity and access management (IAM), and maintain regulatory compliance. Monitoring & Optimization: Set up monitoring and alerting systems to track performance, troubleshoot incidents, and optimize cloud spend. CI/CD Pipelines: Administrate automated deployments and assist in continuous integration/continuous delivery (CI/CD) workflows

Skill Requirements

Infrastructure Design & Deployment: Build and configure cloud environments using core AWS services (e.g., EC2, S3, VPC, RDS). Automation & IaC: Write Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform. Security & Compliance: Implement security best practices, identity and access management (IAM), and maintain regulatory compliance. Monitoring & Optimization: Set up monitoring and alerting systems to track performance, troubleshoot incidents, and optimize cloud spend. CI/CD Pipelines: Administrate automated deployments and assist in continuous integration/continuous delivery (CI/CD) workflows

Other Requirements

Infrastructure Design & Deployment: Build and configure cloud environments using core AWS services (e.g., EC2, S3, VPC, RDS). Automation & IaC: Write Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform. Security & Compliance: Implement security best practices, identity and access management (IAM), and maintain regulatory compliance. Monitoring & Optimization: Set up monitoring and alerting systems to track performance, troubleshoot incidents, and optimize cloud spend. CI/CD Pipelines: Administrate automated deployments and assist in continuous integration/continuous delivery (CI/CD) workflows