SeniorAdministrator - MS Windows,Endpoint Management,Hyper-V,MS Cluster Server

Job Summary

Role Summary:

Server Support Engineer is responsible for managing, monitoring, and maintaining enterprise server infrastructure (physical and virtual), ensuring high availability, performance, and security of systems across production environments.

Key Responsibilities

Key Responsibilities:

1. Server Administration & Operations Manage and support Windows/Linux server environments (installation, configuration, upgrades) Handle day-to-day server operations including patching, backup, and maintenance Ensure high availability and uptime of server infrastructure HCL - Serv...ces 011226 | Word

2. Monitoring & Incident Management Monitor server health, performance, and capacity using monitoring tools Investigate and resolve Incidents and Problems requiring technical expertise HCL - Serv...ces 011226 | Word Perform root cause analysis (RCA) and drive permanent fixes (Problem Management)

3. Platform & Infrastructure Support Manage: Operating systems (multiple OS versions) HCL - Serv...ces 011226 | Word Virtualization platforms / Hypervisors (VMware/Hyper-V) HCL - Serv...ces 011226 | Word Storage connectivity (MPIO, iSCSI, SAN/NAS) HCL - Serv...ces 011226 | Word\ Support clustering and high availability systems (e.g., MSCS, VCS, VMware clustering) HCL - Serv...ces 011226 | Word

4. Security & Compliance Implement security patches and updates Manage: Antivirus / endpoint protection HCL - Serv...ces 011226 | Word Authentication services (AD/LDAP/Kerberos) HCL - Serv...ces 011226 | Word Ensure compliance with internal security policies and audit requirements

5. Performance & Capacity Management Monitor system performance and utilization Perform capacity planning and optimization Analyze logs and trends to improve system efficiency HCL - Serv...ces 011226 | Word

6. Backup, Recovery & DR Configure and manage backup/restore processes Support disaster recovery (DR) drills and readiness Ensure data integrity and availability

7. Documentation & Governance Maintain accurate documentation for: Build/configuration SOPs / runbooks Troubleshooting steps Ensure adherence to SLAs and operational processes

Collaboration & Escalation:

Work closely with:\\r\\n\\r\\n Network / Storage / Security teams\\r\\n Application teams\\r\\n\\r\\n\\r\\n Escalate critical issues and coordinate resolution across teams\\r\\n\\r\\n\\r\\n Required Skills & Experience\\r\\n Technical Skills\\r\\n\\r\\n Strong knowledge of:\\r\\n\\r\\n Windows Server / Linux Administration\\r\\n Virtualization (VMware / Hyper-V)\\r\\n Active Directory basics\\r\\n\\r\\n\\r\\n Understanding of:\\r\\n\\r\\n Clustering & high availability\\r\\n Monitoring tools (e.g., Solar Winds, Splunk, etc.)\\r\\n Backup tools (e.g., Net Backup, Veeam)\\r\\n\\r\\n\\r\\n\\r\\n Process Knowledge\\r\\n\\r\\nITIL processes:\\r\\n\\r\\n Incident Management\\r\\n Problem Management\\r\\n Change Management\\r\\n\\r\\n\\r\\n\\r\\n Other Skills\\r\\n\\r\\n Strong troubleshooting and analytical skills\\r\\n Ability to work in 24x7 support environment\\r\\n Good communication and documentation skills\\r\\n\\r\\n\\r\\n Preferred Qualifications\\r\\n\\r\\n Bachelor’s degree in IT / Computer Science\\r\\n Certifications (optional but preferred):\\r\\n\\r\\n Microsoft / Linux certifications\\r\\nVMware certification (VCP)\\r\\n\\r\\n\\r\\n Experience in cloud (Azure / AWS) is an added advantage\\r\\n\\r\\n\\r\\n Typical Work Environment\\r\\n\\r\\n24x7 rotational sh

Skill Requirements

Required Skills & Experience Technical Skills Strong knowledge of:Windows Server / Linux Administration Virtualization (VMware / Hyper-V) Active Directory basics Understanding of: Clustering & high availability Monitoring tools (e.g., Solar Winds, Splunk, etc.) Backup tools (e.g., Net Backup, Veeam) Process Knowledge

ITIL processes:Incident Management

Problem Management

Change Management

Other Requirements

Other Skills\\r\\n\\r\\n Strong troubleshooting and analytical skills\\r\\n Ability to work in 24x7 support environment\\r\\n Good communication and documentation skills\\r\\n\\r\\n\\r\\n Preferred Qualifications\\r\\n\\r\\n Bachelor’s degree in IT / Computer Science\\r\\n Certifications (optional but preferred):\\r\\n\\r\\n Microsoft / Linux certifications\\r\\nVMware certification (VCP)\\r\\n\\r\\n\\r\\n Experience in cloud (Azure / AWS) is an added advantage\\r\\n\\r\\n\\r\\n Typical Work Environment\\r\\n\\r\\n24x7 rotational shifts / on-call support\\r\\n Handling production-critical systems with strict SLA commitments