SME - NetApp FAS, EMC Isilion

Job Summary

The L3 Storage Operations Engineer provides technical operations support for storage and backup platforms, handling incidents, service requests, restorations, and day‑to‑day operational activities within a centralised, consolidated operations model.

Key Responsibilities

• Perform day‑to‑day operations for SAN and NAS storage platforms

• Monitor storage health, capacity, and performance using centralised monitoring and email alerts

• Execute storage provisioning, expansion, and reclamation activities

• Identify and resolve common storage incidents and alerts

• Coordinate disk replacements and cabling activities with DC Hands & Feet teams

• Cloud Storage & Archival

• Support operational activities for cloud‑based storage and archival services

• Monitor cloud storage utilisation and access

• Execute data retrieval and restore requests from archive storage

• Support hybrid storage operations (on‑prem + cloud archive)

Skill Requirements

• Hands‑on experience with:

• SAN / NAS storage (Net App, Dell EMC, HPE or equivalent)

• Enterprise backup tools (Veeam or equivalent)

• Understanding of storage concepts: RAID, snapshots, replication

• Experience with restore operations and backup troubleshooting

• Exposure to cloud storage / archival services (operational level)

• Familiarity with monitoring tools (Nagios or equivalent)

• Working knowledge of ITSM processes

Other Requirements

1. Itil Foundation Certification (Optional But Valuable)

2. Emc Isilion Certification (Optional But Valuable