Sr Administrator (Support & Operations)

Job Summary

We need resources against below technologies and JD is applicable for DC Technologies:

• 1. Cisco Nexus 2. Cisco Routing/Switching 3. Cisco Wireless/ DNAC The person should have minimum of 2-3 years of experience in Cisco Nexus, VXLAN, DC environment with ability to design, implement and troubleshooting skills. Certification: Min CCNA will be advantage.

Technical Skills:

• 1. Proficiency in troubleshooting, build and configuration of Versa (Mandatory) and Wireless Network technologies including standalone/stacked Routers, Switches, Nexus Switches, 2. Proficiency in troubleshooting, building and configuring Network LAN and WAN Connectivity between different IT systems and physical sites with OS hosted on Prem and/or Azure/AWS/GCP cloud. Prefer to have prior experience managing Financial Services customers. 3. Good understanding of routing protocols like BGP, OSPF 4. Ability to upgrade firmware at Hardware layer and patches at Software layer. 5. Understanding of ITSM Platform, ability to resolve incidents, change and problem tickets within SLA. 6. Excellent incident, change and problem management skills. Should have ability to restore business services by isolating the issue and/or with a workaround to restore the business while permanent resolution is worked upon in parallel. SKILL SETS: NON-TECHNICAL 1. Soft Skills: Excellent Written, Verbal and Non-Verbal communication skills. Ability to convince with good conflict and dispute management skills. 2. Ability to review to contractual documents like SOW's, create documentation Runbooks and SOP's, create Network Schema, PPT for reviews and generate various reports for reactive, proactive, and predictive analysis. 3. Ability to quickly learn new, unfamiliar and emerging technologies. He/she should also have ability to think through problems and visualize solutions. 4. Ability to work with all levels of staff within and outside of customer and HCL Organization. He/she Should be a self-starter able to work independently but comfortable working in a team environment. 5. Good analytical and problem-solving skills. He/she Should be flexible and dependable, as necessary.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.

2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.

3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.

4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.

5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Skill Requirements

We need resources against below technologies and JD is applicable for DC Technologies:

• 1. Cisco Nexus 2. Cisco Routing/Switching 3. Cisco Wireless/ DNAC The person should have minimum of 2-3 years of experience in Cisco Nexus, VXLAN, DC environment with ability to design, implement and troubleshooting skills. Certification: Min CCNA will be advantage.

Technical Skills:

• 1. Proficiency in troubleshooting, build and configuration of Versa (Mandatory) and Wireless Network technologies including standalone/stacked Routers, Switches, Nexus Switches, 2. Proficiency in troubleshooting, building and configuring Network LAN and WAN Connectivity between different IT systems and physical sites with OS hosted on Prem and/or Azure/AWS/GCP cloud. Prefer to have prior experience managing Financial Services customers. 3. Good understanding of routing protocols like BGP, OSPF 4. Ability to upgrade firmware at Hardware layer and patches at Software layer. 5. Understanding of ITSM Platform, ability to resolve incidents, change and problem tickets within SLA. 6. Excellent incident, change and problem management skills. Should have ability to restore business services by isolating the issue and/or with a workaround to restore the business while permanent resolution is worked upon in parallel. SKILL SETS: NON-TECHNICAL 1. Soft Skills: Excellent Written, Verbal and Non-Verbal communication skills. Ability to convince with good conflict and dispute management skills. 2. Ability to review to contractual documents like SOW's, create documentation Runbooks and SOP's, create Network Schema, PPT for reviews and generate various reports for reactive, proactive, and predictive analysis. 3. Ability to quickly learn new, unfamiliar and emerging technologies. He/she should also have ability to think through problems and visualize solutions. 4. Ability to work with all levels of staff within and outside of customer and HCL Organization. He/she Should be a self-starter able to work independently but comfortable working in a team environment. 5. Good analytical and problem-solving skills. He/she Should be flexible and dependable, as necessary.

Other Requirements

We need resources against below technologies and JD is applicable for DC Technologies:

• 1. Cisco Nexus 2. Cisco Routing/Switching 3. Cisco Wireless/ DNAC The person should have minimum of 2-3 years of experience in Cisco Nexus, VXLAN, DC environment with ability to design, implement and troubleshooting skills. Certification: Min CCNA will be advantage.

Technical Skills:

• 1. Proficiency in troubleshooting, build and configuration of Versa (Mandatory) and Wireless Network technologies including standalone/stacked Routers, Switches, Nexus Switches, 2. Proficiency in troubleshooting, building and configuring Network LAN and WAN Connectivity between different IT systems and physical sites with OS hosted on Prem and/or Azure/AWS/GCP cloud. Prefer to have prior experience managing Financial Services customers. 3. Good understanding of routing protocols like BGP, OSPF 4. Ability to upgrade firmware at Hardware layer and patches at Software layer. 5. Understanding of ITSM Platform, ability to resolve incidents, change and problem tickets within SLA. 6. Excellent incident, change and problem management skills. Should have ability to restore business services by isolating the issue and/or with a workaround to restore the business while permanent resolution is worked upon in parallel. SKILL SETS: NON-TECHNICAL 1. Soft Skills: Excellent Written, Verbal and Non-Verbal communication skills. Ability to convince with good conflict and dispute management skills. 2. Ability to review to contractual documents like SOW's, create documentation Runbooks and SOP's, create Network Schema, PPT for reviews and generate various reports for reactive, proactive, and predictive analysis. 3. Ability to quickly learn new, unfamiliar and emerging technologies. He/she should also have ability to think through problems and visualize solutions. 4. Ability to work with all levels of staff within and outside of customer and HCL Organization. He/she Should be a self-starter able to work independently but comfortable working in a team environment. 5. Good analytical and problem-solving skills. He/she Should be flexible and dependable, as necessary.