Senior Administrator - SAP BASIS

Job Summary

performs rapid diagnostics and remediation to resolve incidents at the L1 level, supporting Cloud Operations and Financial Excellence.

: Primary Skill: SAP BASIS and SAP HANA\\r\\n Secondary Skill: Infrastructure as a Service (IaaS), Open Stack, KVM, VMware, Kubernetes\\r\\n Good to Have: Technical Skills (diagnostics commands on device level)

Key Responsibilities

Diagnose incidents using tools like Dynatrace, New Relic, or Catchpoint, focusing on SAP applications (S4HANA, BTP, Success Factors, ERP Non ABAP, CX..)\r\n• Execute L1 remediation (e.g., service restarts, dump analysis, STMS configuration) per runbooks.\r\n• Develop and deploy auto-remediation scripts (Python, ABAP, Java) for recurring issues.\r\n• Assist in resolving application/database issues (HANA, MySQL, Postgres).\r\n• Escalate unresolved incidents to SRE teams with detailed diagnostic reports.

Skill Requirements

Bachelor’s degree in IT or related field.\r\n• 3+ years in L1/L2 support for cloud/SaaS environments.\r\n• Expertise in diagnostic tools (Dynatrace, New Relic) and scripting (Python, PowerShell, ABAP).\r\n• Knowledge of SAP ecosystems (HANA, Net Weaver, BTP), Kubernetes, and Linux.\r\n• Familiarity with cloud networking, SSL, MLS/MTLS, and cryptography (PGP keys).\r\n• Experience with relational databases (HANA, MySQL, Postgres) and Java-based applications.\r\n• Problem-solving skills and ability to work in a 24/7 shift environment.\r\n• Preferred certifications: AWS Certified Developer, ITIL Foundation, SAP Certified Technology Associate.

Other Requirements

Role Overview:\r\n The L1 Diagnostics and Remediation (mixture of expertise) Engineer (Green Cap) performs rapid diagnostics and remediation to resolve incidents at the L1 level, supporting Cloud Operations and Financial Excellence. This role drives >50% auto-remediation by Q2 2026 using AI and runbook automation.\r\n Key Responsibilities:\r\n• Diagnose incidents using tools like Dynatrace, New Relic, or Catchpoint, focusing on SAP applications (S4HANA, BTP, Success Factors, ERP Non ABAP, CX..)\r\n• Execute L1 remediation (e.g., service restarts, dump analysis, STMS configuration) per runbooks.\r\n• Develop and deploy auto-remediation scripts (Python, ABAP, Java) for recurring issues.\r\n• Assist in resolving application/database issues (HANA, MySQL, Postgres).\r\n• Escalate unresolved incidents to SRE teams with detailed diagnostic reports.\r\n Required Skills and Qualifications:\r\n• Bachelor’s degree in IT or related field.\r\n• 3+ years in L1/L2 support for cloud/SaaS environments.\r\n• Expertise in diagnostic tools (Dynatrace, New Relic) and scripting (Python, PowerShell, ABAP).\r\n• Knowledge of SAP ecosystems (HANA, Net Weaver, BTP), Kubernetes, and Linux.\r\n• Familiarity with cloud networking, SSL, MLS/MTLS, and cryptography (PGP keys).\r\n• Experience with relational databases (HANA, MySQL, Postgres) and Java-based applications.\r\n• Problem-solving skills and ability to work in a 24/7 shift environment.\r\n• Preferred certifications: AWS Certified Developer, ITIL Foundation, SAP Certified Technology Associate.\r\n Measurable Outcomes:\r\n• Achieve >50% auto-remediation for L1 incidents by Q2 2026.\r\n• Reduce time to resolve (TTR) to