Reporting & Data Analyst

Job Summary

To analyze data, identify need of improvement in processes, create reports/dashboards and present outcomes to stakeholders.

Own, troubleshoot and solve complex technical issues, using collaboration, problem solving practices and transparency within and across teams Research customer issues in a timely manner and follow up directly with customers on actions Collaborate with other Technical Support Engineers and Technical Support Advisors who may need assistance working on cases to help most quickly facilitate solutions for customers Independently frame issues and translate them into actionable insights Effectively complete several concurrent complex activities and execute on projects with minimal direction Drive resolutions of technical issues in complex or high business impacting situations, while providing professional technical expertise Make decisions while understanding the trade-off between risk and speed Articulate data-driven insights in a clear way that drives thoughtful business actions Support customers through troubleshooting support inquiries across a broad spectrum of products and supporting triage on behalf of customer Develop detailed knowledge about specific product lines and features Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions focused on the customer experience Attend customer conference calls and maintain ownership of complex issues while working towards resolution Close teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizations

Key Responsibilities

1. To analyze financial/operational/performance/manpower related data and create reports/dashboards.

2. To act as a liaison for new report creation, report modification and report maintenance.

3. To identify need for improvement in processes and to participate in various continual improvement initiatives.

4. To present outcomes from analysis to the stakeholders for better decision making.

Skill Requirements

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Other Requirements

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